Whether they need emotional, physical or financial support or advice it's always free. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. I am delighted that you are interested in joining Stonewater at this exciting time in our development. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Pan Sussex priority alignment with Brighton and Hove Intersectionality, domestic abuse and housing https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Keeping customers safe and delivering quality services to you really matters to us. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. All content is posted anonymously by employees working at Stonewater. You can update your choices at any time in your settings. Report a defect or repair. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; Customer enquiries. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. Twitter - @StonewaterUk. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd We aim to respond to all email queries within two working days. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Or you can send us a message on our website. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 We'll assume you're ok with this, but you can opt-out if you wish. Online/Remote - Candidates ideally in. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Customer Experience Advisor. Put simply, if you want to make a positive difference, working in housing is for you! Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Perpetrator accommodation removing the cause of harm Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream 2 Stonewater reviews. 68% of employees think that Stonewater has a positive business outlook. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream LEARN MORE The CCP will then meet and make their recommendations within 5 days of their meeting. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. One of the ways we do this is with our customer commitments. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. If you are reporting an emergency, please do not utilize this means of communication. Phone us: 01202 319 119. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Job specializations: Customer Service/HelpDesk. CLS Sicherheit - Sicherheitsfachkraft Wien. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : by chloe calories quinoa taco salad. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. This button displays the currently selected search type. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. For all general enquries, including queries about your agreement, paying your rent etc. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Were really sorry if youve experienced delays or the service hasnt met your expectations. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. %%EOF The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. To get a job at Stonewater, browse currently open positions and apply for a job near you. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Our customer commitments are the service standards weve set with you. You can find it here. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. This form will not work unless you enable cookies. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Partnering Surveyor - Design & Special Projects "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." June 29, 2022 russell hantz wife; Category: . Isgho Votre ducation notre priorit . Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . stonewater customer promise. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. Learn more in our Cookie Policy. Does Stonewater offer an employee assistance or workplace counselling program? Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. z[|WC{]f. Watch this space. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. 590 0 obj <> endobj Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Listed on 2023-03-03. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Day 5 of #NCSW2022 is Customer Service Recognition Day! Stonewater Financial Integrity. Congratulations to them both.. How can we deliver good, quality, and affordable homes to the people wh hlRmk0+}K`,j"c[IvNsztiDc@h gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. stonewater customer promise. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Use this form to report any non-emergency repairs or defects. You must do this within 15 working days of our response. This is based on anonymous employee reviews submitted on Glassdoor. Does there seem to be diversity at Stonewater? You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Retrofit is a key solution to some of the energy bill challenges were facing today. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Project Officer Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Customer APP ID: stonewater. We aim to respond to all email queries within two working days. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Feedback. Day 5 of #NCSW2022 is Customer Service Recognition Day! This is based on 49 anonymously submitted reviews on Glassdoor. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Stonewater Customer Hubb. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. We manage around 32,500 homes in England for over 70,000 customers . A free inside look at company reviews and salaries posted anonymously by employees. These agencies . #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Survivors experience of the housing pathway Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Copyright Stonewater. Excellent customer support. If you are reporting an emergency, please do not utilize this means of communication. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. 8th March 13:30 Home Realizacje i porady Bez kategorii stonewater customer promise. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Transparency . Others should be encouraged to follow their lead.