Processes. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Usually this is due to some pre-existing configuration or code in the challenge Org. Hello, Thanks for your feedback. Tweak service Console. I ran into the same issue. to your account. Search for an answer or ask a question of the zone or Customer Support. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Case organizers think about the language. Back to the superbadge. If easier, feel free to email me some screenshots- rebecca@capstorm.com. hmmm You do not want to enable all of the checkboxes. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Note the filter. It's a picklist. Did you check the values? But I have created this Data Category, so I'm not sure what the issue is. {!Case.OwnerFirstName}, Ursa Major Solar. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. I got the stages added - its the 'and assign' that's hanging me up. January 07, 2019. donut! Thanks!!! please help. I started the whole of the following steps in this section with the objective of creating a macro. Tnx, hmmmm What you have sounds correct. Help with Superbadge Service Cloud Specialist step 4. ", There are two options for email to case. Use Lightning Knowledge to create a knowledge base for better customer service. Skip Main Navigation. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. It's a status. Don't be worried if you are updating several page layouts plus the console app. THANK YOU! #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Please post some details of what you have. If you want to check the support process' api name, you can extract via data loader. I have created and recreated the Cloud Technical Team support process more times than I can count. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. thing I could be missing?Thanks in advance! However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Thanks. I removed those and then the trailheadapproval was there. Thanks. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. You signed in with another tab or window. Can you help how to revert it back and to see Closed status field. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Thanks! stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. When you start a create a new report, simply click to start with a clean screen. I'm sure it's something little! The macro works without the email button being visible. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Hi fixed it. Make sure that the correct date range is selected. I was able to work out a solution, I will outline it below. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Thanks, Michal. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Select edit page4. @Trailhead baby I am having same error message. Ensure you group report results correctly. " Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. but i don't know what is next step? That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Still stuck? "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Rated Accounts by State The record count for state and account rating are automatically added. I also ran into this after copy pasting the API Name out of the error message. can you please suggest something? Empty the recycling bin. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. And of course, I just tested the challenge 4 again and I passed! Does this match the requirements? hours of inactivity vs hours of being created. Any ideas that can help me? advanced apex specialist superbadge solution. Ensure the Macro sends an email to the customer. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Wait 24 hours then re-create the process. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? After changing the name of the inactive user it worked for me. Could you suggest how to troubleshoot it ? You should be prepared for a heavily scenario . I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I was very impressed by this post, this site has always been pleasant news. Thank you SO MUCH. Are you sure you want "email to case"? hmmm This looks good. and me too!! It's likely something simple like an extra character. If yes, this was created in the wrong place. Open a Case in the service console.2. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Telecom Billing System2. R&D, A project with Daddy: My favorite daily process! I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. That is why I referred to the question that was asked to you before on May 31st. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Ensure Agents have access to Knowledge when viewing a Case". Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. But trailhead gives an error message back. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Excellent statistics for your blog, thanks for taking the time to proportion with us. You also get personal insight into the life of a Trailhead Baby! (Hint- search in setup for "support process". The challenge says "add the option for agents to compose emails within the console while looking at a case". Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. I used a new trailhead playground created exclusively for the service cloud badge. Did it help? Service Cloud Specialist Superbadge. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Did you start with a clone of the correct profile? Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Ensure you create the Cloudy Weather Resolution automated action. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". No. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. MVNO Providers3. Your help is needed! Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. We can't find a field called 'Question Long Text Area'. Anyone studying for their Service Cloud consultant certification. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. At last count, there are 81 Salesforce Trailhead projects for developers. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I can't figure out what this error means. I have to double check the directions, but I believe that you just have to add a few values. I made two dollars today! I was convinced I was missing something and racked my brains over it. Does it work? Ensure you set up the routing for Advanced Cases properly. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Hyatt Place New Taipei City Xinzhuang. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. When you start a create a new report, simply click to start with a clean screen. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Would you like to share a few more details on how you currently have things set up? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. stuck in challenge 6 please help. Ensure you set up the routing for Advanced Cases properly. You may want to jot down notes as you read the requirements. New Profile button, instead of hitting the Clone button on the Technical profile page. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Did i use the wrong template? If you need more help, leave a comment! Keep up the good work. I hope that you feel inspired. But not able to finish this challenge . "Im not able to add instructions in the macro. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. I hope that you feel inspired. I also got this error. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I've been stuck on this error message for two days! Why the change of heart? Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Even after setting up support proc and presence status. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Below are tips and gotchas for each report / dashboard. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Could you share what you have for your dashboard/report/etc and I'll take a look! The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field.