The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. They also offer a WhatsApp device but it doesnt work. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Keep up the good work Terry!Thanks so much.Tanya. It's great to hear you are happy with the coat and that the delivery was so quick. Stay ahead of the game with the latest trainers and clothing from Footasylum. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. We also ensure all reviews are published without moderation. Package allegedly dispatched on 11th December and now reported as list in transit! Free return by our courier service. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. !spoke to Edge lane store about colours in crocs. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Strengthen your review by uploading photos & videos. Thanks,Rebekah. Also it was delivered to Republic of Ireland avoiding customs charges. Still over 300 down! Up to 60% off at Footasylum on selected women's t-shirts. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Verification can help ensure real people write reviews about real companies. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Did have returns but again no problems, straight forward and quick refund. For more information on the cookies that our site uses click here. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Which are the instant chat and the WhatsApp!! Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We often link to other websites, but we can't be responsible for their content. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Looks like they have found the nearest spare tatty box to send them out in. Suggested companies are based on peoples browsing tendencies. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Hey Getta,Thanks for leaving us a great review. It goes against our guidelines to offer incentives for reviews. Totally shocking service in regards to a faulty item that they . You have disabled javascript in your browser, please enable. Unable to get in touch with anyone from customer service to resolve issue. Just noticed that the box they have sent them in isn't for the correct trainers. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. 2. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Over 90 off RRP. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Companies can ask for reviews via automatic invitations. 2023 Trustpilot A/S. Useless. We are so glad to hear you are happy with the service. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Received 2 small refunds for I don't know what! Anyone can write a Trustpilot review. Order placed Sunday afternoon and delivered Monday afternoon. In November 2022 I placed an order with FootAsylum and it never came. Anyone can write a Trustpilot review. I will always order with footasylum I am very happy with the service and products. In real life, they are dull, boring and have no character at all. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Useless. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. There was a problem. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. That is great news that they arrived a day early!We hope to see you again very soon. Code Expires. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Yay! Date of experience: 18 December 2022 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Hey MattThanks for taking the time to leave us a review. Absolutely fuming with this company. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. They sent me trainers in a damaged box. They have scribbled size 7 on it. Email never arrived so ended up going to a store on crutches to get a refund. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Companies can ask for reviews via automatic invitations. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Suggested companies are based on peoples browsing tendencies. All students enjoy 10% off at Footasylum. Hey Karl!Thanks for taking the time to leave us a review. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! - Anonymous, posted 4 months ago Footasylum. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. They have scribbled size 7 on it. Claim your profile to access Trustpilots free business tools and connect with customers. My son lost out on his Christmas presents as a result. The kind your customers really want. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Just noticed that the box they have sent them in isn't for the correct trainers. All rights reserved. For full terms and conditions see here. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Here are 8 tips for writing great reviews. This arrived within only two working days and all items were delivered intact and all there. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. It's great to hear you are happy with the coat and that the delivery was so quick. Footasylum exchanges are only available in the UK. Within 5 Days. This is the last thing I buy from footasylum from here on. 20%. Ordered item was faulty. A refund can take up to 10 working days to show in your account. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Which are the instant chat and the WhatsApp!! One very disappointed son this Xmas! The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well.