By browsing this website, you consent to the use of cookies. For more information, please see our Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Please provide details in the box below and attach supporting documentation as appropriate. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. We also give them access to 24/7, multilingual . Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. You will be entitled to a refund unless otherwise notified directly by your point of purchase. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. Front row or on the aisle? But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Date on which medical attention was first sought for illness/injury? Usaa Insurance Binder Request - All Insurance FAQ By clicking Next, you agree to the AXS.com Terms and Conditions. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. x, Hello! Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. So I decided to treat myself and girlfriend to VIP tickets. Official Tickets and Your Source for Live Entertainment | AXS.com We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. Thanks for signing up for the event guide! Ticketplan's terms can be found on the Ticketplan website. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. E-mail address is required to create an account. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. Klicka hr fr att kontakta oss. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. mail Latecomers may be seated at the discretion of Client or venue. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. AXS.com Reviews | Read Customer Service Reviews of axs.co.uk - Trustpilot Can I cancel or refund my tickets? - AXS Help Center It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. Do Not Buy Ticket Insurance From Ticketmaster/Allianz Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. We all hate lines. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). Occasionally, we may require that the physical ticket is sent to us. Then be careful what insurance you pay for. IT IS NOT AN INSURANCE POLICY. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects AXS | Reviews | Better Business Bureau Profile If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Cant get ticket refund from AXS MoneySavingExpert Forum By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Reporting Fraud - AXS Help Center Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. AXS Concert Tickets & Allianz TIcket Insurance : r/Music - reddit If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. However, it is not clear if this would cover government advice. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. We will need these documents as part of the application process and cannot process a refund without them. All ticket prices for events that occur in the United States are stated in U.S. Therefore, we ask for: A completed medical confirmation form. Holder must possess a ticket to enter the property or venue listed on the ticket. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! Please make sure to review the terms and conditions that you will find on these third-party sites. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! 5 minutes isn't long enough! There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. We act as a sales agent for our Client. The truth is that paying for insurance to guard against this is a waste of money. AXS Form - Ticket Refund Protection Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Request ID: 7a29b9b3cc1be708. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Official Tickets and Your Source for Live Entertainment | AXS.com For tickets to events located in the United States, the Service is operated by AXS Group LLC. I don't see why I should have to do the legwork on this one. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. Testimonials The event was cancelled/postponed, how do I get a refund? - AXS Help Centre We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. The ticket is valid only for the event, date, time, and seat location issued. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. TicketPlan | Ticket Refund Protection AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. The partial refund was completed early August 2020. Click here. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I cancel Event Ticket Protector Insurance? - Ticketmaster The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. I am supposed to submit a claim, with my email address - I can't get in. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. The truth is that paying for insurance to guard against this is a waste of money. Please visit our help page or contact customer support for assistance. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Plans can . It may take up to 30 days before we are able to review your claim. Seller fees on the Service may vary. Our helpline number is 1-888-929-7849. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. These documents are require to process your application and you are unable to submit your application without these documents. You should base your purchase decision solely on the information provided. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Reporting Fraud. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Unless otherwise stated as part of the purchase, any primary tickets (i.e. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. Did the same happen to you? Mastercard, date running time selected at the russian of purchase. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. AXS (@axs) / Twitter For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. Took about 5-6 weeks and lots of following up but did get all my money back. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. What is Allianz Global Assistance Event Ticket Protector Insurance? Please be advised we will require a copy of the death certificate to be attached. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Venue/Event Specific Terms and Conditions. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. If the event is rescheduled, we'll advise what options are available to you. We hope that you have a great time at the show. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Dollars. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Do you have the required supporting evidence as described above? We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Sorry Peter Kay, much as I love you, my 750 is going elsewhere. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. (United States) found at the bottom of this page. Let us know what you were doing when this page came up, plus your IP and request ID IP: 161.35.97.149 All information provided through the Service will be managed and processed in accordance with the Privacy Policy. File a Claim | Allianz Global Assistance - Allianz travel insurance During the event, strobe or theatrical lighting may be used. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. If you have bought your tickets at the venue's box office? There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Leave the Archive. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. You should receive a confirmation after concluding your transaction. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. email from them: "Thank you for contacting AXS. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. This policy will apply regardless of how the error occurred. Price and availability of any ticket, product or service on the Service are subject to change without notice. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Fan Update. To read the updated Privacy Policy, please. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Submission of our own medical confirmation form is preferred, please download it here: medical form template. If they allow it, you'll get a refund. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. I cannot access the Insurance company. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Shipping information, if any, is provided at checkout. The original advice from the armed forces giving advice to travel at short notice for military service. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . Request ID: 7a29b98f6d472a62. Click on the relevent section for more information. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover.