I have learned that none of my items are shipped without insurance. Its very, very important to take photographs for your records both using freight and Fedex and UPS. A strong shipping strategy is key for a successful holiday. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Your item didn't match the listing, or it arrived faulty or damaged. 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TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". I first contact the buyer and find out what is wrong with the item. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. This will get them to move the decision in my favor and pay out the damage coverage. Youll hear from us within 48 hours. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Returns happen. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. There are several ways you can send an item back to the seller. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. What Do You Do? In most cases this is true. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. I find too many fun toys for my family (or myself), and just love the whole process. I try to get them to give me the reason for the return. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. Tune into our last eBay for Business podcast episode of 2022! You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If you've sold on ebay long enough you've had this happen. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. 01-08-2020 This is a good option for low-value items. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. If you bought it over eBay and it isn't right, it's the seller's problem not yours. Tip Learn more about our Condition of returns policy. Be accurate in your listings, it will save you money and a headache in the long run! Why was my refund less than the amount I paid? If the seller wont cover the cost, let us know by asking eBay to step in. .. in essence. - edited Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. 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You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Your order guaranteed or your money refunded - eBay 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Very unfair on seller and ebay part. Read the complete details about the eBay Money Back Guarantee. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? eBay Money Back Guarantee policy, Welcome to the Selling board! If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Select. (2) One does not activate this seller protection by calling customer service. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. You might be asking, Do private sellers have to accept returns? The answer is No. It sucks , but ebay says its your fault and buyers can return for an reason. Copyright 1995-2023 eBay Inc. All Rights Reserved. So would all sellers. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Then and only then you give a refund for the item. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. Shipping has definitely been delayed with everything going on. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. eBay Buyer Protection for Buyers When I have photographs of how I shipped my item, I will have those as proof. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. nirE troP ,naM fo elsI. 2. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. See the Abusive buyer policy for more examples of activity that we don't allow. eBay Buyer Protection for Buyers If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Say something like: There is a scratch on the back, please see photo #9 for details. See the table below for guidance on issuing a partial refund. Covers your purchase price plus original shipping on virtually all items. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. Research your model before purchasing this because there will be no returns for buying the wrong item. 'Sitting duck' eBay sellers take a stand against the scammers We guarantee that you will get the item you ordered or get your money back. If you havent received an item, we usually refund your money immediately via PayPal. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Still, it wouldn't really matter what you put in the description. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Open a case and try to work things out with the seller. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If it is a lame reason (and sometimes it is! We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. We guarantee that you will get the item you ordered or get your money back. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Is there anything you can do? For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. moment, Oh, Ship! I used to send out many of my items without insurance! Ebay sides with buyers in not as described claims. If your item hasnt arrived, or isnt as described,let the seller know. On the next page you'll see the refund amount. 3. eBay will review your case and get back to you within 48 hours. Here is a box that was shipped with FedEx. Whenever an item that I ship is damaged, I put in a claim with the carrier. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. How long should I give a seller to fix the problem before I contact eBay? For more information, see our Condition of returned items policy. No. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. You are describing the old rules the rules changed a few months ago. For example, you may haveopted to automatically accept return requests. You dont need a special printer or self-adhesive labels when printing return shipping labels. How to deal with "Item not as described" returns that are not valid. Select your reason for the return and enter a comment about why you're returning it. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. To the OP- the great thing is, you are selling items without much competition, apples to apples. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Covers your purchase price plus original shipping on virtually all items. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. This is a good option for low-value items. Read our article on, Need help with return shipping? 01-08-2020 Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Were not perfect and we can make mistakes. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. I sent him a message apologizing and requesting more information and photographs of the damage. Your order guaranteed or your money refunded - eBay You know its interesting that the post I read before yours says and another item where the item returned was not the part I sent. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Refund the buyer and get the item back. If you know me, you know Im not one of those people. Since last Fall, a Top Rated Seller does not need proof. This will help make you a top seller and keep money in your pocket! If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. I gave alot of money for an item from ebay to a seller. The eBay Money Back Guarantee is not a product warranty. What does the eBay Money Back Guarantee cover? eBay Business Equipment Purchase Protection. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. 1. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. Return an item for a refund | eBay So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. SelectExamples of alternative shipping arrangements below for more information. I am a buyer. Here you can discuss all things shipping with other members. Purchase shipping insurance for your items Its well worth the money! When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. Spread the word, we know how to break the . (oh and that happened b.c ppl would send it back stating wrong size). 07-05-2020 Good luck! This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. There are two categories of return requests from customers: 1. If you choose to use your own carrier, we recommend using a tracked service. eBay will always side with the buyer of a damaged item. Before you can send an item back to the seller, youneed to start a return. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Get in the habit of getting information from your buyer for reasons they are returning. Select View return details. You'll receive the return shipping label credit on your monthly invoice. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. However, we're here to help. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Do not refund until your item is back to you. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. However, it does happen and when it does, I have to deal with it as best as I can. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. The best option for you is to send a Return label, at your expense. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Examples of alternative shipping arrangements. Refunds go back to your original payment method and are typically available within 3-5 business days. You accept returns in your policy, and the buyer changed their mind about a purchase. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Do I need to pay extra for the eBay Money Back Guarantee? Why didn't you check the size before ordering? Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay Return Claim "Not As Described"? What Do You Do? - eBay Having an accurate listing description is so important, especially if you are selling used items like I am. I also had a listing that was marked as parts only returned as defective? eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. You can chat with other sellers about anything to do with running a business on eBay. See Partial refund guidelines. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Who pays for return postage for a "not as descibed item" - eBay 11:35 AM. Ready to start making a good side income from flipping? Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. This is obviously not how I shipped it out and was damaged in shipping. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Does the tracking number show it was delivered? If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. When the seller replies, we'll send you an email with details of the next steps. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. See our page on, Would you like us to help with an open return request? Buyer pays for return postage: . Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. The unofficial eBay subreddit. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Take good photos with good lighting from every angle. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. What if an eBay buyer damaged an item and wants a refund? Ninety percent of people will just not think to call them and fight it. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". Make sure you know what you can ship and what you cant to avoid delays and fines. Do not give a refund without getting the item back! If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. EBay gives you the opportunity to add 12 photos to your listing. Accept the return:The buyer will send the item back to you for a full refund. How to use your eBay earnings to purchase shipping labels. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Escalate to eBay if you don't reach a resolution within 3 business days. If the problem is small, I take advantage of the eBay partial refund policy. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item.