We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. However, if youre sure that you want to cancel your Straight Talk service, just let them know your position, and they will initiate the process. Privacy Policy. Enter your address to check service availability for your address. Plans include unlimited talk and text and high-speed data. I have been without service since 1/02/23. If you think this information is inaccurate or know of other ways to contact Straight Talk please let us know so we can share with other customers. Call Straight Talk customer service faster with GetHuman 800-876-5753 Customer service Current Wait: 25 mins (14m avg) Free: Skip Waiting on Hold Hours: Mon-Sun: 8am-12am EST; best time to call: 8:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! > Print Monthly Statement. Straight Talk is one of the leading wireless carriers in the United States. You will also receive a text message with the details. They say they'll call you back. Finally, click on the option for Chat Now and follow the prompt to reach a customer representative. Dont waste you time or money. 4G LTE or 5G-capable device required. Track data usage in the app or from the home screen widget. This whole situation is f*cked up and I dont know what to do. I've been on the phone 4 different tech people. Rates are subject to change without prior notice. If you do not have a Google Account, the phone will prompt you to create one and will guide you step by step to do so. Find out how we combat fake reviews. The next best way to talk to their customer support team , according to other Straight Talk customers, is by calling their 877-430-2355 phone number for their Member Services department. And you can click here if you want to compare all the contact information we've gathered for Straight Talk. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. I have had nothing but horrible service ever since I've had this horrible carrier. Straight Talk could never get my phone to activate. About 5 hours later, I had not received the label via email, so I called back. I'd have to message back later so I called and there was no manager on duty so left my call back number to speak with a manager and 2 days later still haven't heard from Straight Talk. Even when they trouble shoot my son's phone he still can't do anything. WebStraight Talk is a cell service provider that offers no contract plans for talk, text and data. Today I was told I would only need a credit card to sign up for service. I told them I would like a refund. Straight Talk is also branded as Tracfone and offers prepaid phone service. Terms & conditions, Privacy Central Never called . In 2015, the Federal Trade Commission took action against Straight Talk's parent company, TracFone due to TracFone's poor management of data throttling. Have an issue or a question search the site, Need help? You may also Activate your New Straight Talk phone by calling our Customer Care Center at 1-877-430-CELL (2355) from another phone. Unacceptable. Once the app and email has been set up, an icon will appear on the applications menu. I gave him my code as I have done in the past. The transferring of your number to a new Straight Talk might take a few hours; however, if there are any delays from your current wireless carrier, the transfer process could take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. Only for personal use. Sorry they won't. For the last few months I have had data problems, connectivity issues, cannot log in to website or app. Access the Wifi Optimizer to help reduce data usage. To port in your existing telephone number to your Straight Talk phone, the number you are porting must be active with your current service provider. That person took my address, email address, and phone number. He said he was sorry but not allowed to once the ticket said it was denied. However, despite the quality of service they offer, there comes a time when you might want to cancel their services. It is impossible to talk to someone who speaks fluent English. I havent had service all day, I paid my phone bill a week ago and I need to know what My phone service isnt working and Ive been put off a dozen times. For Straight Talk users who are no longer interested in the companys phone plans, todays guide will bring you up to speed on how to cancel your Straight Talk service. WebSearch consumer complaints, reviews and information about straight-talk-.com. The latest complaint No mobile service was resolved on Jan 16, 2023. Well start sending you the news you need delivered straight to you. Straight Talk is a low-cost, prepaid wireless and home phone service provider that is affiliated with TracFone. The data is non existent no matter if it is the beginning or end of your service date. Apparently I am not the only one with issues. FAQ. You can keep your Straight Talk phone number after canceling their service. This is Straight Talk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Straight Talk agent. You need to request Straight Talk to port in your number, Straight Talk will process your request in your behalf. *Refer to the latest Terms and Conditions of Service at straighttalk.com. All of a sudden my phone stuck in sos mode. A month equals 30 days. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Once the application is downloaded, you will need to sign in with your email credentials (username and password). Customer service is the worst, worst trained individuals on the planet. Straight talk Y'ALL NEED TO BE TRUTHFUL TO YOUR CUSTOMERS. Contact Straight Talk via live chat: Straight Talk offers a live chat option that might be an improvement over phone-based customer service. The company offers a wide variety of phones, including budget phones that come free with a phone plan. Actual availability, coverage, and speeds may vary depending on address/location, signal strength, network connection and traffic. 2023 TRACFONE. We will get back to you in a few minutes. Stole $57.98 from me. J.D. Customers can choose a month-to-month option or save money by opting for a three-, six-, or 12-month data plan. A link has directed you to this review. Wasted half a day! Cell service is strong here. After installing it in my phone it said SOS for the cell signal. They outsource all of their work to Philippines who do not know the basics of the English language. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Have question about your phone or service? Finally switching. The service was great and I never had an issue that caused any inconveniences. Do not work with this company it's a scam. Corporate Advocacy Business Remediation and Customer Satisfaction Program. MOBILE WEBSITES: Access the mobile web site version of your choice. How Do I Activate My Straight Talk Phone? Send a letter: It is also possible to write and send a letter to Straight Talk. Click below for our Contact Information and hours of operation! Your System Sucks. All you need to do is dial this number: 1-877-430-2355 and follow a prompt. WebChat with one of our agents live. It goes against our guidelines to offer incentives for reviews. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. Phone: If you want to cancel your Straight Talk service quickly, use the phone option. Receive your unlock code via email. I can call my son in Maui. They are crooks and will not help! I got the box and a 1 month data card. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Concerns about data usage are often reported by users. AUTO UPDATES: Turn off auto updates on your apps or change your settings to update over Wi-Fi only. Never had any other carrier! I am very upset that they would not honor the warranty that the phone was supposed to have. I have purchased my plans by the year for long time as well. This past Sunday, the Cleveland Browns hosted the Los Angeles Chargers in a game the Vegas-betting types for some reason found a way to make the Browns favored in. While this is a slow method of achieving a resolution, it is an option for those who prefer to communicate this way. They had me factory reset my phone to see if that would help which obviously it never did, and now I need to set up my iPhone all over again including cellular. Yes, you can with the Straight Talk Bring Your Own Phone program. Its Free to Join! Text 611611 to check your balance, get refills and much more. They also have a rewards program so you can earn points to get free monthly plans. Call (888) 442-5102 to request an unlock. You may also Activate your New Straight Talk phone by calling our Customer Care Center at 1-877-430-CELL (2355) from another phone. And yes, there are several ways to reach the Straight Talk customer service team. I called to have a Straight Talk iPhone 11 unlock and a guy was asking me all those silly questions about the last number I dailed last four of Debit (OK) and I provided and he said that it was incorrect(Liar)! | Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Straight Talk represents will, however, be able to provide you instructions for getting your device replaced or serviced. Actual availability, coverage and speed may vary. He said he was not allowed to transfer the call to anyone else. This is your device's unique identification number. The $10 Global Calling Card must be combined with another Straight Talk Service Plan. Whatever the case, always speak to a Straight Talk customer service rep to know if youre entitled to a refund or not. HOURS OF OPERATION 7 days a week, 365 days a year. Smart Pay items cannot be combined with other purchases. And since todays guide is about how to cancel your Straight Talk service, here are a few steps to help you on your journey. Alternatively, the rep informed me, I could provide numbers I had called on the phone during the two months before I purchased it. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. I cant text their 611611 or make any calls, Ive done the reboot 16 times and everything Google has suggested and no luck. "Wait 30 minutes or 2 hours and we'll call you back to see if it's working". There are no hidden fees with Straight Talk, and there is no cost to activate your plan. Airtime minutes will be deducted plus the cost of the International call. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Typical issues include long wait times, customer service representatives who are unable or unwilling to offer solutions to typical user problems and language barriers. It is affordable and I like that I could bring my own phone. You can now share news articles on your favorite social media channels. Questions about data usage and calls made, Recommendations regarding appropriate calling and data plans. I resisted but they insisted they needed the info and there would be no problem. We also highlighted some reasons you might want to cancel your Straight Talk services. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. We then hung up. I bout a iPhone 14 pro through them over a month ago, had issues setting it up and that was a nightmare but it finally worked. This is the best way to manage and repair your business reputation. The companys Two-Line Unlimited Nationwide coverage is $90 a month, but mobile hotspot data is not included. BACKGROUND APPS: Turn off apps running in the background. They might even offer some discounts or incentives to keep you with them. I always get great service and customer service is great. INSTALL NOW>>. For assistance, please contact us at 1-877-430-2355. We use dedicated people and clever technology to safeguard our platform. With Android 4.0 and later versions, you can set a mobile data limit reminder. Great help!!! Straight Talk offers phone-based customer service between 8 am and 11:45 pm Eastern time seven days a week. Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company. Straight Talk offers basic cellphone coverage and the option to purchase discounted phones or keep your current phone. Nobody can help me. Note that it can take up to two business days for Straight Talk to process your request. While Straight Talk attempts to be transparent in their pricing and details, some plans that claim to be unlimited actually do have limits. Do not work with this company. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This phone number is Straight Talk's Best Phone Number because 115,920 customers like you used this contact information over the last 18 months and gave us feedback. So we created a free concierge service you can call at the phone number below. Very frustrating since Im having to borrow someones phone. They refuse to credit my account and are charging me full price for another month without the service I paid for. It doesnt restrict people to long-term contracts, and it offers nationwide coverage and more data plans with flexible payment options. Click "Settings" "Payments". WebOverview of Straight Talk Wireless complaint handling. Would not make an exception,to a hotel reservation I made thru Priceline. I don't recommend Straight Talk to No one! Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. | This number was the main line to my business that are on paid ads, my website, business cards and that all my customers have already. I mean extremely rude. Press 1, then 5, then press # three times. I highly recommend straight talk as yo Straight Talk is a cellphone service provider that offers fixed and unlimited monthly plans. Straight Talk is committed to providing our customers the best customer service. Check running services and close unnecessary applications. Manage your wireless service from anywhere at any time with the Straight Talk My Account App. I am not alone in this and their Facebook page is full of similar issues. The NEW $55 Plan will now provide Unlimited High-Speed Data. Thank you, you have successfully subscribed to our newsletter! Please select which one you wish to keep. You have exceeded the amount of items allowed in your cart. Unfortunately, not everyone can resolve issues by talking with Straight Talk's customer service representatives over the phone. DO Not do business with thieves. It offers four different service plans with different data and storage options. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. To reactivate your Straight Talk phone please go to www.straighttalk.com/Activate. How Do I Purchase a Plan with Straight Talk? Based on your location, you can currently expect to receive 4G LTE coverage with download speeds of 20-50 Mbps and upload speeds of 3-6 Mbps. I then told him that we would be leaving Straight Talk before the weeks done. Please refer to the latest Terms and Conditions of Service at StraightTalk.com. Attention: Executive Resolution Department 9700 NW 112 Avenue Miami, FL 33178 Self-service is right at your fingertips. While 800-876-5753 is Straight Talk's best toll-free number, there are 10 total ways to get in touch with them. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. You will need to enter a Service Card PIN or buy a Service Plan to reactivate your phone. You will need to perform a separate checkout for the items in your cart. Hiding negative complaints is only a Band-Aid. > Pay My Bill. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. I reset network settings. This all happened after verizon bought them out. The didn't know there own settings to get their phones to work. By texting keywords to 611611, you are consenting to receive response messages. There is nothing like a good deal. You have the option of purchasing a phone through Straight Talk or transferring Straight Talk cellphone service on to your existing phone. Full web sites require more data to view and browse. Service is currently available for your address. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Information may be transmitted with a delay and may not reflect actual balances. Im so mad right now. Learn More MEDIA CONTACT If you are a member of the media, please contact: [emailprotected] You now have a spot reserved for Straight Talk Home Internet Service! I bought a sim and plan from them at Walmart for $35. We recommend that a Gmail account be created, if they don?t have one already, in order to take full advantage of what Android offers. Original review: Feb. 1, 2023. I am probably leaving them after over 10 years. Straight Talk: Call 1-877-430-2355. WebWho can I contact if I am having issues with my Phone Service? When I switched my wife to Visible from Cricket it only took ten minutes.I will never buy Straight Talk again. My existing internet was down with no ETA and 3-days to even get a reply. Manage Account. The freaking phone isn't no good the button doesn't work. Someone called me back the next day like I requested, which was nice but I had to use a number that would incur a roaming fee if I were to use it. Tell us what your question is about so we can direct you to the best team to help you. You can not ever speak to a Manager when you do they hand it back to the same rep who coulnt help you in the first place! You'll see a list of merchants you've subscribed to. Tried again this afternoon, rep. was very rude and condescending. Before we show you how to cancel your Straight Talk service, it is crucial to go over why you might want to cancel it, especially considering the quality of their service delivery. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. I told all of them the error I got. Alarms, TTY and other systems may not be compatible. Sometimes you might consider switching from Straight Talk to a new carrier because you got a better deal. Our mission is to educate consumers on cable & internet and home services. While Straight Talk does not have a specific family plan, it makes it easy to add lines to your existing service. In my experience and for my needs Straight Talk worked very well for me. Why Ripoff Report will not release author information! Please click on www.straighttalk.com/Coverage to view our Service Area Map. Yesterday we discovered that we can't call the New York State Police. Find more than 137,785 complaints| Ripoff Report International long distance service is available to select destinations only, which are subject to change at any time. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. And yes, you also have the option to transfer the phone number to a different carrier. Consumers want to see how a business took care of business. Credit card and Account required for enrollment. If you need to see tips for WiFi connectivity, click here. Please wait an additional 24 hours and try the test call again. Pre-order items cannot be combined with other purchases. Some customers claim that Straight Talk throttles data too quickly and that there can be discrepancies between. Harris Teeter. WebSupport - Straight Talk Home / Support Chat With Support Our friendly customer service agents are ready to assist you Manage Account View your order history, see updates on current orders, and even manage return and warranties all from one convenient location Warranty & Returns