I would love the opportunity to help further but havent been able to identify your account. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. I will be taking legal action if this is not returned within 28 days (31/03/2023). Were clear about this from day one. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. We also ensure all reviews are published without moderation. I still did not hear anything back from them. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. They would not remove the items that I didn't want. Transparency is very important to us, and all services can be opted in/out through your online account. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. All rights reserved. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. *Ts&Cs apply; participating locations only. This review was chosen algorithmically as the most valued customer feedback. Any that you do not require can be opted out through your online account. Anyone can write a Trustpilot review. Office staff are always friendly. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. 2023 Trustpilot, Inc. All rights reserved. Stay away!! truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. As you can see from your statement of account, available online (e.g. They charge an excessive retainer fee. Talk to an expert. Company Name: Max Dragon Technology I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! For clarity, you were also charged a retainer top up. As you did not process this correctly, the agreement continued an additional month. I posted the review here and Sandra replied to me. It is IMPOSSIBLE to get them to stop charging. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. I would recommend that anyone considering using this company to think again! Don't be fooled by that. I really thought that this company would be a good option for expanding our business. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We use dedicated people and clever technology to safeguard our platform. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. [protected]@regus.com but did not receive reply. Why take the Change Management training from Reform Skills Inc? I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. Companies can ask for reviews via automatic invitations. That exception is made on the understanding that an additional service retainer is payable. 7. We have office space and more to suit all budgets, in every city of the world. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Thank you, Lorraine Brule Global Customer Service at Regus. October 8 One time I was waiting on the phone for almost three hours. Repeated attempts to contact Customer Service have been blown off or ignored completely. Because Regus prefers to hold that retainer as leverage over you. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. They charge your card for amounts more than stipulated on invoices! I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. We use dedicated people and clever technology to safeguard our platform. This complaint was posted by a verified customer. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. I called them again, which procedure took my time for 3 hours. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Lets find the right workspace for you and your team. Using our center address on your website is illegitimate without an active agreement between us. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. GO LITERALLY ANYWHERE ELSE. Of course, she did not reply to me yet! When could I get my retainer back? That exception is made on the understanding that an additional service retainer is payable. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. However, we will ask you to go through some security steps as part of our fraud-prevention policy. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. We found a responsible person where we inform her about the problem. We ask all our customers to add an automated payment method to their account. 1. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Jan 01 - Aug 31 Paid for parking online and have now received parking ticket from private company. 4. When they try to collect the rent, their speed is very fast. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. We may have received incorrect data. Manage all of your workspace and business needs. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Regus is a complete and total scam company. How BBB Processes Complaints and Reviews. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Your satisfaction is very important. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. This does not affect customers who have a permanent space as these are reserved specifically for them. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Your satisfaction is very important. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. They charge an excessive retainer fee. September 14 If it has been longer than 30 days, please get in touch so we can investigate further. Regus lacks personal approach The centre's staff are friendly and helpful. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. I have been renting an office space at Regus in Kings Hill for over 12m now. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? It made me crazy and I asked him to talk with Myesha or Dom. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. I have been renting an office space at Regus in Kings Hill for over 12m now. Find event and ticket information. I asked a receptionist to help my issue to the Regus help desk. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. After investigating we noticed that your online request was missing. October 19 If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. We have checked and cannot find any payment details set up in your account. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. If you refuse to pay their bogus invoices they will send you to collections. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. No staff available for contacting on the event day. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I was using virtual office space. Regus are not transparent with their pricing. We pay those as well. The company left an official comment on this complaint. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Hard revenue focused. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Find event and ticket information. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. This company bills you for services you do not use. Here is my summary to strive for a refund of the retainer. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Theyre a great place to connect with colleagues, clients and other like-minded businesses. If you need further help, pleasespeak with our team member who is already in touch with you. If it has been longer than 30 days, please get in touch so we can investigate further. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. The vital skills students learn will be immediately applicable to their careers. www.myregus.com) and go to the End Agreement section. Get Regus reviews, rating, hours, phone number, directions and more. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. It took almost 2 months. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email.