The Eligible Vehicle cannot or will not be repaired. RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB) 6 used Show Deal Total Care for $280 Annually Or $23.83 By The Month Extra Care has extended towing options that suit those who travel into rural and regional areas. The overall tyre width and the linear distance between the exteriors of the Sidewalls of an inflated tyre, including elevations due to labelling, decorations, or protective bands or rib. Additionally, specialist towing Entitlements will apply for Specialist Equipment and/or additional labour required for the relocation of your vehicle such as from a parking garage. If your Eligible Vehicle requires specialist towing or has become bogged, RACQ will provide attendance and assist where possible in accordance with your Entitlements where it can be accessed without leaving a Constructed Road/Driveway. Travel Entitlements will only be provided if the Driver is a resident of Australia. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB) RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB) Basic roadside assistance including 20km of metro towing. The sizes and weights noted in this brochure include any accessories or equipment fitted on or to your vehicle and any modifications made from the standard specification. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB) See the terms and conditions for more details. Pay for the service you. Some car insurers offer it as an optional extra for comprehensive car insurance customers (e.g. Recovery will be conditional upon availability of a suitable car carrier operating within industry standards, and in some Remote Areas this may not be possible. 87 0 obj The member will have the rights set out in the Constitution for their membership class. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. We will, however, provide a tow of 20km in any direction to a repairer at no charge, providing that the vehicle, and associated components are entirely intact. There is no cost for fitting an RACQ battery to the Eligible Vehicle. Areas within the greater Gold Coast, Brisbane or Sunshine Coast regions. With Extra Care and Roadside Care, service is only for your nominated vehicle. | 7 SEATS | LEATHER | SUNROOF | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE This 7 Seat Captiva has been well loved and backed up with good service history. Lockout assistance will be provided at RACQs discretion, subject to the availability of specialist locksmith and/or parts. Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. Yes, you can pay for your yearly subscription upfront or by the month. They have reciprocal arrangements with each other to provide assistance to their members when travelling interstate. RACQ will also arrange alternative transport and accommodation, where necessary, for you and your passengers, as outlined in Option 3. The service allowances and limits set out in this brochure that are applicable to your Roadside Assistance product when you are broken down more than 100km from Home and RACQ estimates repairs will take longer than the specified time. Your reference number is, Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB), Five road rules youre probably getting wrong, assistance for you in any vehicle youre driving, assistance for anyone driving your nominated vehicle, 100km metro and regional towing, per incident, three taxi trips up to $100 each, per breakdown. Where you request Services more frequently than RACQ considers reasonable, RACQ may place your nominated vehicle into RACQs Excess Use program and/or may request that you ensure that your nominated vehicle is placed in sound mechanical and Roadworthy condition. See criteria for Eligible Caravans and Trailers in the Service limitations section above. x. Coupons. Use our tool to match the level of breakdown assistance with your needs to find the best package for you. It has been used 0 times. Please note, Entitlements will not be provided for a problem that pre-existed or occurred before purchase of the policy or within an applied waiting period. It doesn't include Emergency Roadside Assistance cover. RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB) RACV TC , has really looked after me on 3 occasions , one time when on my BMW bike in WA and the 2 others in a 4x4 in WA and NT , accomodation and car hire every time , in Darwin it was the busy season they paid a fair bit above the limit for accomodation . If youre towed to an Accessible Charging Station, youll need to provide your own charging cable and/or adaptor to charge your Electric Vehicle. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB) . I found out yesterday that RACV Total Care is really NO CARE! A trained mechanic will ask you questions and run a diagnostic test to find out whats wrong with your vehicle. We've helped with over 800,000 jobs in 2021 alone. Please refer to Towing Entitlements for Eligible Caravans and Trailers. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB) RACV Extra Care if you usually stay local, but take frequent trips out of town For a full list of inclusions, exclusions and benefits please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement. A licenced person (including a member) who is travelling in the Eligible Vehicle and who requests Services following a Breakdown. If towing cannot be provided, RACQ will endeavour to arrange towing with a third party at your cost. Where your vehicle is an Ineligible Vehicle RACQ will be unable to provide any Recovery Services. Tow truck driver said they only received the call from BMW Assistance 1203. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB) <>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 280.63 595.276]/Type/Page>> Refer to Specialist Towing; (k) Your vehicle contains animals or livestock; (l) Your vehicle has suffered water ingestion including, but not limited to, traversing through flood waters or any other water crossing; (m) There is an unserviceable/damaged steering lock. Where RACQ is unable to provide an Entitlement to you, you may apply to RACQ for consideration of an ex gratia payment. Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. A Caravan or Trailer that has been situated at one location for more than four weeks may be deemed as being a permanent place of residence; (b)Use a fifth wheel (semi-trailer hitch); (c)Are unregistered or rental Caravans or Trailers or those on a day registration permit; or. It has greater all-round cover. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. A two, four, or six wheeled registered boat, horse or dog Trailer or any other type of Trailer towed behind your Eligible Vehicle, where the Trailer is not an Ineligible Caravan or Trailer. GORDON OAKLEY. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 29 June 2019 - 4 April 2021. The location where the RACQ Service Provider providing the requested Services operates their business. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. (a)Accommodation up to $770 per incident; or. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Your type of roadside assistance subscription will determine how far we can tow your vehicles. If youre not an Emergency Roadside Assistance Member, dont stress. 90% of issues are fixed on the spot, so you can get moving again. RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB) RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 65 KB) Members with Ultra Care and RACQ Ultimate are entitled to Personal Roadside Assistance and can access Entitlements following a Breakdown in any Eligible Vehicle provided you are with the Eligible Vehicle when it broke down and remained when Entitlements are provided. The issuer of RACV Motor, VVC, Caravan and Trailer Insurance products, Insurance Manufacturers of Australia Pty Ltd (IMA), aims to develop, and we aim to distribute, retail insurance that meets our customers likely needs, objectives and financial situations. In some instances, RACQ may provide a referral service to specialists who may be able to assist in the above situations at the Drivers cost. Termsand Conditionsof ERA products. The rental company chosen will be at the sole discretion of RACQ. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 30 June 2019 - 4 April 2021. 227678. If you require Services on your Eligible Vehicle and your Entitlement cannot be verified, then RACQ may require you to pay a deposit. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB) Second call at 1117 - Tow truck in about 30 minutes. Brisbane QLD. If we cant, well arrange to tow your vehicle to a repairer. Basically RACV will only cover fuel and towing for bikes/scooters It all depends on your level of acceptable risk. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. RACVs road rules expert explains the five most commonly misunderstood road rules. RACVs road rules expert explains the five most commonly misunderstood road rules. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB) PO Box 4 For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. The Caravan or Trailers axle and wheel assemblies, springs, draw bars and couplings. ^Limits and exclusions apply to caravan and trailer assistance, see terms and conditions for more details. Roadside assistance for every drive and budget: We've helped with over 800,000 jobs in 2021 alone. There may be some areas where an RACQ Service Provider is not able to offer assistance on a Caravan or Trailer and you may need to pay for the Service cost or claim reimbursement up to the limit of the entitlement (see Reimbursements). Prices valid as of 1 February 2023 and are subject to change. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. (b) Accommodation up to $330 per incident and rental vehicle for up to 3 days, up to $100 per day. Qualified mechanics on call, no matter how many times things dont go to plan. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Terms & Conditions T&Cs When booking/purchasing with ClubConnect, you are agreeing to abide by the following terms and conditions: Voucher Validity Vouchers are valid for a period of 12 months from the date of issue, this excludes attractions that have been booked for a specified date or where a 'valid to' date is specified. (d)Exceed one or a combination of the below size limitations: 1Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Emergency Roadside Assistance Terms & Conditions - RACV. For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. In another major change from a few years ago Total Care now only covers approved benefits up to a total of $2400, stating: You may claim a combination of the following benefits up to $2400 for you and your Travel Party (in total per incident) until the End of the Incident: For policies with a start date from 19 May 2019 to 2 August 2022 or with a renewal effective date from 30 June 2019 to 4 September 2022. The form of alternative transport will be at the sole discretion of RACQ. Limited services will apply where your Eligible Vehicle is one or a combination of the following: Services and entitlements will be limited to include: Batteries cannot be fitted to or serviced in Limited Service Vehicles where there is limited access to the battery or substantial removal of vehicle panels is required. RACQ will not be liable for any indirect or consequential loss, including loss of income or any other expenses, or damage that arises from providing, or failing to provide, any Services. Emergency Roadside Assistance provides breakdown support for mechanical issues and problems like flat batteries, punctured tyres and lockouts. The information provided is general advice only. If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. See All www.racv.com.au Listing monitored Write a review Ask a question Reviews (64) Q&A (0) Details Compare The Caravan or Trailer wheel nut spanner and jack (heavy duty, if required) must be provided. Noble Park Victoria, Australia 3174. Any Caravan or Trailer that is covered for RACQ Roadside Assistance. Additional costs will be at the members expense. Find the most up-to-date RACV Promo Codes and offers that will help you get discounts and save on the online order. Kilometres travelled beyond that limit arent included and youll need to cover the payment. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB) Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. you back on the road again. The suite of products offered by RACQ, including Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate which provide various levels of Entitlements. As my RACV Total Care renewal is due in a few days I thought it best to contact RACV to ascertain if the T's & C's had changed from those posted on their web site; particularly in relation to the no dirt road / no National Parks call outs mentioned in this thread. We're available 24/7 and fix 90% of issues on the spot. In the event of a faulty tyre or wheel, we will attend within your Entitlements to replace it with the Eligible Vehicles spare tyre (provided that tyre is roadworthy). 84 0 obj For copies, visit racv.com.au. We use cookies and other technologies to understand and improve your browsing experience. If you have a caravan or trailer, Total Care or Extra Care might suit you they both include a level of assistance if the towing vehicle breaks down. If RACQ cannot unlock the Eligible Vehicle, we can help arrange professional locksmith services. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB) If the annual limit is exceeded, you must pay any costs of us providing Services to you until your limits reset. In addition to those limitations already set out in these terms and conditions, we will not provide Services where: (a) The damage is caused by an Insurable Event; (b) You have suffered broken windscreens or windows; (c) Your vehicle is an Ineligible Vehicle or an Ineligible Caravan or Trailer; (d) Your vehicle is already situated, or receiving services, at any garage, or service station, including that of an RACQ Service Provider, or undergoing mechanical or electrical repairs at yours, or someone elses premises; (e) You require supply of spare parts or tyres; (f) You require maintenance or general mechanical repairs, including temporary repairs to steering, brakes or other safety components. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 29 June 2019 - 4 April 2021. weather events or flooding); (j) The Eligible Vehicle is parked in a difficult to access area, including but not limited to; parking garage, 4wd track, beach or in an area without Constructed Road/Driveway access. More than 1.6 million vehicles rely on RACV Emergency Roadside Assistance Any Specialist Equipment and/or additional labour for the Entitlements set out below may result in you incurring additional costs. (a) Suffers a Breakdown 100km or more from the Driver's Home; and (b) RACQ estimates the repairs will take more than 24 hours for Ultra Care and RACQ Ultimate or 48 hours for Plus Care. Per breakdown it includes: All for $11 per month or save when you pay annually for $126 upfront per subscription year*. If you need to be towed further than this, there may be out-of-pocket costs. Yes, you can. Find the cheapest fuel near you with our arevo app. All benefits in the table are subject to limitations and exclusions. It includes accommodation, rental vehicles, alternative transport, and taxi benefits. 4 used Show Deal $5off 15% off daily rental rates in Australia and New Zealand + $5 off protection options + Free additional driver Restriction: Terms and conditions apply. RACQ does not cover vehicles that exceed one or a combination of the following: *. Yes there is reciprocal agreements for basic services. With flexible options including annual and monthly payments. Deals. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care. Roadside assistance for your bicycle or eBike. If RACQ are unable to provide you with a top up charge, due to mobile charging equipment being unavailable or for any other reason, we will provide a tow to the nearest Accessible Charging Station or to your home, in accordance with your Entitlements. This site will not function correctly without JavaScript enabled.Please Plus, caravans and trailers are covered when towed by your nominated vehicle, or any car youre driving. check out the. If youre already an RACV Member you may also be eligible for a discount on your yearly subscription. A Terms and Conditions agreement acts as a legal contract between you (the company) and the user. Monetary limits apply to individual breakdown benefits. RACV has this listed as the weight/length limits. (a)Vehicle Recovery RACQ will arrange and pay for a car carrier to transport the vehicle to your chosen location. (b) RACQ estimates the repairs will take more than 24 hours for Ultra Care and RACQ Ultimate or 48 hours for Plus Care. Insurance coverage cost and risk are entirely your responsibility in all circumstances and you agree to indemnify RACQ and any RACQ Service Provider against any loss, damage or claims. For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. Tow truck arrived at 1432. Any motor vehicle or motorcycle that are covered for RACQ Roadside Assistance. Lockouts and flat tyres/batteries Roadside Care is our basic package that covers the essentials. . For policies with a start date from 7 July 2020 - 6 June 2021 or with a renewal effective date from 10 August 2020 - 11 July 2021. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. JJz6,+\8Y3r}"jA~[T+3}ejgq. #12. The Travel Entitlement chosen will be provided up until the End of the Incident. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). (a)Accommodation $2,400 per incident; or. While RACQ will endeavour to assist you in all circumstances, RACQ at its sole discretion, reserves the right to refuse to provide Services. 90% of issues are fixed on the spot, so you can get moving again. In such cases Service will be extended to towing the vehicle to a place of repair within the distance entitlements. For policies with a start date from 3 August 2022 - 15 August 2022 or with a renewal effective date from 5 September 2022 - 18 September 2022. Jan 12, 2016. RACV Total Care Reviews - Mechanic, Towing, Melbourne- see all 36 customer reviews and contact details.After my car breaking down time and time again I final 230039 receives commission for each policy sold or renewed. For details, refer to page 20 of our Terms and Conditions. Attendance at your request where the Eligible Vehicle has suffered a Breakdown, or any one or more of the other Services outlined in this document. RACQ therefore has a financial responsibility to ensure that Club services are distributed in a manner that benefits all members equally. The standard level of Roadside Assistance provided to you in the event that your Eligible Vehicle breaks down. Replace one door entry key, or gain access to a Caravan or Trailer. 230039 receives commission for each policy sold or renewed. This is the total dollar value of the benefits you can receive after a mechanical breakdown, per incident. The time deemed sufficient by an RACQ Service Provider to effect a typical repair, subject to the availability of a qualified mechanic and necessary parts to affect the repair. Where your Eligible Vehicle wont go or stops due to mechanical or electrical problems, well try to get it mobile again for you. Whether you just bought a new car or its simply time to renew your current cover, choose from a range of high-value car insurance options for peace of mind while you drive. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB) The maximum distance measured across the body of the Caravan or Trailer. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . If you like Lucy Bel you might find our coupon codes for Intelligent Shop, Acer and 1FITLAB useful. Where RACQ is able to assist you and incurs additional costs in providing Services to you on an island or river crossing, for example, barge, ferry or additional towing costs, you will be required to pay any additional costs RACQ incurs in accessing the Breakdown site. Should your Eligible Vehicle run out of fuel, RACQ can arrange for the delivery of sufficient unleaded petrol or diesel to enable the vehicle to be driven to the nearest fuel station (subject to annual limits). V=g:00HM hV+o_jj\ eZ=?3aieyoEh&wQSjvWD\O `R& The vehicle must be in good condition and meet the registration requirements of your state and territory. Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. Where your Eligible Caravan or Trailer requires towing, RACQ will only be able to assist where your Running Gear is in a serviceable condition. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. If your Eligible Vehicles battery is depleted, RACQ will provide you with a top up charge to enable the vehicle to be driven to the nearest Accessible Charging Station if in range. It's where you maintain your rights to exclude users from your app in the event that they abuse your website/app, set out the rules for using your service and note other important details and disclaimers. However if you require to exercise your premium membership rights when in another state you must inform the local organisation of this. The annual Entitlement may only be used towards the parts and/or labour required by the locksmith to: If the Eligible Vehicle is immobilised by an anti-theft device, assistance will be provided for the purpose of removing the device only. Under Total Care and Extra Care, caravan and trailer assistance will be provided if the vehicle or the trailer being towed can no longer move. Save on your annual subscription with discounts the longer youre with us^. This includes decisions regarding access to your entitlements. %PDF-1.5 % As distributor, RACV Insurance Services Pty Ltd AFS Licence No. Option 3: You choose to travel to your destination or return home while the vehicle is repaired in the town closest to the breakdown. With respect to a member, an entitlement to receive Roadside Assistance for any Eligible Vehicle that the member is travelling in. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB) For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Where the weight of the wheel and tyre assembly is beyond the safe lifting capacity of a single person, you may need to pay an additional service fee. I have 4 x cars and it says I nominate a vehicle for the total care package, and also get the benefit in any car I'm driving. @B Dt40u1,{X$ Membership in RACQ in accordance with RACQs Constitution. Including the basics, our Roadside Care package provides assistance for anyone driving your nominated vehicle. Rental vehicle entitlements will be subject to the availability of a suitable rental vehicle in the local area, and is subject to any conditions or restrictions imposed by the rental company. Mobile: 0411 882 822. Administrative fees of 50c a month apply for monthly payments, $6 for the year. Including the basics, our Roadside Care package provides assistance for anyone driving your nominated vehicle. Quality service at no extra cost 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. This is the total dollar value of benefits you can receive after a mechanical breakdown, per incident. Explains how your premium is calculated, what excesses apply (basic, accidental damage and special) and benefits. Per breakdown it includes: help for common breakdowns, flat batteries, and tyre troubles 20km of metro towing 5 litres of fuel if you're stranded in Victoria with an empty tank.