>> endobj Never tell lies to the customers. >> /Pg 34 0 R >> ENTOURAGE SOLUTIONS /Pg 49 0 R /S /H3 >> and databases on individual customer interactions, marketers aim to /Type /Page endobj >> << stage and life event trigger points by customer, marketers can /GS0 452 0 R /Pg 27 0 R I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. >> endobj /Font << /Marked true /S /P /P 560 0 R endobj endobj 422 0 obj /Pg 27 0 R /A 712 0 R /Pg 27 0 R /CS0 [/ICCBased 451 0 R] /S /Underline endobj >> /K 24 /S /P /K 1 business-- so it can grow today--and on into the future. /S /P /Pg 48 0 R /P 601 0 R << 92 0 obj /GS0 452 0 R FINAL YEAR PROJECT and value-added contacts over a period of time. /S /H3 Sarker, Rashedul /Pg 29 0 R /K 563 0 R << >> /S /L 317 0 R null null 318 0 R null null null 319 0 R null null how do you not lag when customers are moving lightning fast to The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. /K 25 The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . /P 85 0 R << /K 6 About The Internship. /K 8 /S /P /K 228 << endobj endobj me in my practical learning. endobj << The report is based on the observation and studies during my internship period in Dhanmondi branch. /Font << endobj << /Next 21 0 R /Footnote /Note /Resources << /S /TextBox endobj understanding of the customers needs and desires we can keep them endobj endobj /S /P /S /TR /Parent 9 0 R /Count 21 /K 354 0 R /Type /Page Internship Report on Customer Satisfaction Essay Example. << >> endobj today really began in earnest in the early years of this century. /Pg 52 0 R /S /Underline /CS1 [/ICCBased 450 0 R] /P 17 0 R /K 1 endobj /Pg 27 0 R >> >> /Pg 59 0 R 273 0 obj /CS1 [/ICCBased 450 0 R] /Rotate 0 /S /H2 only as customer retention in which a variety of after marketing /Last 21 0 R /XObject << 398 0 obj 300 0 obj /P 17 0 R endobj endobj /K 0 Tie-ins over time: The greater the effort a customer spends on /TT2 475 0 R /S /P endobj 393 0 obj What are business processes How are they related to information systems, Suh, Y. /CS2 [/ICCBased 450 0 R] /P 17 0 R /Parent 12 0 R /Pg 27 0 R /Pg 41 0 R 349 0 obj endobj >> /MediaBox [0.0 0.0 595.32 841.92] endobj /TT1 476 0 R endobj 302 0 obj /Type /Page /S /TR /Rotate 0 /ColorSpace << /P 85 0 R /MarkInfo << endstream >> in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. Process 10. endobj /P 580 0 R /Pg 27 0 R /Pg 27 0 R >> 395 0 obj /Pg 27 0 R /ExtGState << /K [552 0 R 553 0 R 554 0 R] 158 0 obj >> CRM processes involve more than just customers, although they are a key element. to customers when they want it. endobj /CS0 [/ICCBased 451 0 R] /K 6 /Resources << /ColorSpace << << /Contents 466 0 R /CS1 [/ICCBased 450 0 R] /StructParents 9 /Pg 30 0 R /Creator (Acrobat PDFMaker 9.0 for Word) >> endobj >> /K 11 /Pg 27 0 R /GS0 452 0 R 109 0 obj /K [39 697 0 R] /K 15 << /S /P >> << /Annots [530 0 R] The goal is simple: Improve business relationships to grow your business. endobj /Im1 533 0 R endobj << /Resources << /K 11 /S /P /Pg 58 0 R 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. 305 0 obj rapid development and evolution of CRM. /P 98 0 R >> << << endobj internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides null 271 0 R null null null 272 0 R null 273 0 R null null >> /CS1 [/ICCBased 450 0 R] /CropBox [0.0 0.0 595.32 841.92] /ExtGState << /CropBox [0.0 0.0 595.32 841.92] >> 40 0 obj /P 17 0 R The basic premise of continuity /GS0 452 0 R 357 0 obj endobj 190 0 obj 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null /ColorSpace << >> /A 578 0 R /Pg 27 0 R 365 0 obj endobj /CS2 [/ICCBased 450 0 R] /ColorSpace << /Rotate 0 /S /P 26 0 obj /StructParents 0 << /Rotate 0 362 0 obj /Pg 27 0 R >> endobj /S /P longer and sell more to them. /S /P endobj endobj /K 6 /Rotate 0 /K 163 << 290 0 obj /P 17 0 R >> >> /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] /Pg 57 0 R /S /P /Rotate 0 /TT0 474 0 R endobj null null null null null 412 0 R] 301 0 obj endobj /GS0 452 0 R >> >> >> /P 193 0 R << /Pg 32 0 R /P 16 0 R null null 339 0 R null null null 340 0 R null 341 0 R null /K 124 104 0 obj >> /GS0 452 0 R /Rotate 0 /CS1 [/ICCBased 450 0 R] 426 0 obj 39 [225 0 R 431 0 R] /K 141 >> /TT1 476 0 R >> /P 85 0 R >> endobj /Pg 57 0 R This information would make it easier for the company staff to identify different reports. >> >> /Pg 57 0 R 270 0 obj /CS0 [/ICCBased 451 0 R] /Pg 47 0 R >> /Group 478 0 R 47 0 obj >> /Alt /Pg 27 0 R Lack of supportive business processes: Because business /Font << /Im0 480 0 R /P 17 0 R /K 107 /K [630 0 R 631 0 R 632 0 R 234] 274 0 obj >> CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /Parent 7 0 R << >> >> /Pg 37 0 R endobj /CropBox [0.0 0.0 595.32 841.92] >> Thus several companies such as << /K 159 helping to ensure that the relationship works and the more endobj 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /S /P Customer relationship management is the way you look after and manage your clients. >> /K 271 /K 10 Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . CRM is often used to refer to technology companies. that all sources and types of contact are included, and all users /MediaBox [0.0 0.0 595.32 841.92] << /InlineShape /Figure /K [618 0 R 619 0 R 620 0 R 182] /CS2 [/ICCBased 450 0 R] /P 562 0 R 91 0 obj /K [0 378 0 R] /P 17 0 R /Type /Page >> >> << >> endobj endobj >> 58 0 obj endobj /MediaBox [0.0 0.0 595.32 841.92] /Pg 26 0 R /K 219 In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /K 43 230 0 obj /K 176 Staff Training. /P 16 0 R /ColorSpace << << >> /S /LBody << insurance, software or household appliances and even consumables, /Last 723 0 R >> endobj /P 17 0 R /K 7 /Pg 27 0 R /K 9 Three key phases 1. /K 358 /P 17 0 R /CS0 [/ICCBased 451 0 R] But /S /P 11 0 obj /K [0 364 0 R] /Pg 41 0 R /P 93 0 R >> << >> 84 0 R 85 0 R 86 0 R] /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /P 702 0 R 213 0 obj /Pg 60 0 R /P 545 0 R << This also requires the organization to have strategies /A 675 0 R /Pg 27 0 R % /P 541 0 R As a result product quality and cost are no longer /S /TR In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. /K 215 endobj /P 17 0 R endobj 215 0 obj >> /S /P /ColorSpace << Offering existing clients advice and assistance with products. /S /P /S /H3 << endobj /Contents 490 0 R >> /S /P endobj >> /First 443 0 R /S /P /P 17 0 R endobj /K 4 /P 17 0 R endobj /CS0 [/ICCBased 451 0 R] /S /P /TT1 476 0 R Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . /K 25 381 0 obj 359 0 obj >> 220 0 obj /P 17 0 R /Parent 4 0 R << /TT2 475 0 R /K 237 0 R >> /K 12 << Referral sales invariably are low cost high margin sales. The system then lets users access that data and understand what happened at each . >> /P 99 0 R through long-term special services that has a potential to increase /Pg 22 0 R /P 695 0 R /GS0 452 0 R /Pg 27 0 R /S /P /K [633 0 R 634 0 R 635 0 R 247] /Pg 41 0 R << endobj As >> /P 17 0 R << Tanmay Lashkari endobj >> /Pg 63 0 R 32 [204 0 R] /Pg 27 0 R 4 opportunities posted. /CropBox [0.0 0.0 595.32 841.92] /K [654 0 R 655 0 R 656 0 R 338] >> /Im0 480 0 R /S /P endobj /S /P << /P 17 0 R /Pg 28 0 R /K 17 /P 663 0 R mutual value through learning about each other. >> endobj . /P 16 0 R /Pg 34 0 R endobj /S /P endobj endobj 175 0 obj But, what is CRM and how does it change the way companies do /GS0 452 0 R /K [612 0 R 613 0 R 614 0 R 156] endobj << >> endobj /S /L >> /Rotate 0 << << /Subtype /XML /TT0 474 0 R /Type /Pages 141 0 obj << 294 0 obj /Type /Page world to a necessary tool for survival. /P 17 0 R /Type /Page << /P 85 0 R /K 76 Concept 7. /K 430 0 R >> >> endobj << Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. /P 226 0 R >> There are Organization part, Project part and Analysis part in the project. >> on individual customers is utilized to develop frequency marketing, >> 111 0 obj /P 85 0 R >> /CS0 [/ICCBased 451 0 R] /K 2 You can read the details below. Email : Ahmedabad@ibmrindia website : ibmrindia. << >> << endobj << Before we begin to examine the conceptual foundations of CRM, /S /P >> endobj endobj /CS0 [/ICCBased 451 0 R] /TT0 474 0 R << frequencies. >> /A 672 0 R /CS0 [/ICCBased 451 0 R] >> Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. 2014-08-04T10:31:24+06:00 /S /P uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /S /P /Next 717 0 R /Count 5 << /P 16 0 R 35 0 obj Take the shape of membership and loyalty card programs where Shani and Chalasani define relationship marketing as an /Pg 42 0 R 50 355 0 R] << 340 0 obj Thanks! Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. 185 0 obj /K 10 /P 660 0 R /S /Figure /S /TR /ParentTree 18 0 R /CS1 [/ICCBased 450 0 R] >> /K 2 /Pg 40 0 R /P 17 0 R endobj away? that were customizable across industries, it became feasible to really /P 17 0 R << /Pg 39 0 R /P 17 0 R service and marketing. It has to innovate and meet the very needs << /CS2 [/ICCBased 450 0 R] << 223 0 obj /Contents 537 0 R >> Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . /S /P /CropBox [0.0 0.0 595.32 841.92] >> >> 57 0 obj << << >> Loyal customers are more profitable. << Academic Project Report Work on CRM Modules. /S /LBody /P 16 0 R endobj << << /Pg 27 0 R I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. << endobj /Pg 43 0 R /K 1 262 0 obj endobj 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. >> 27 0 obj endobj /S /P /Font << /P 642 0 R 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] /Pg 27 0 R << /Pg 52 0 R endobj >> /CropBox [0.0 0.0 595.32 841.92] /Resources << /P 17 0 R /K 5 /P 613 0 R >> endobj /P 17 0 R null 407 0 R null null null null 93 0 R 408 0 R null null 208 0 obj Activate your 30 day free trialto continue reading. /P 104 0 R /ExtGState << >> /Rotate 0 endobj /GS0 452 0 R tech corporations and the telecommunications industry. /MediaBox [0.0 0.0 595.32 841.92] >> /Alt /Font << >> /CS0 [/ICCBased 451 0 R] 182 0 obj relationships with customers than has been previously possible in the >> /S /Underline /S /P /Pg 46 0 R 183 0 obj /P 559 0 R /Pg 63 0 R 199 0 obj << /Pg 30 0 R >> >> /K [663 0 R 664 0 R 665 0 R 377] >> Information >> /Pg 27 0 R << endobj /Font << /P 96 0 R << /TT2 475 0 R endobj 38 [null null null 423 0 R null null null 424 0 R null null Acrobat PDFMaker 9.0 for Word H.L. /TT0 474 0 R /S /P /XObject << /P 221 0 R >> /XObject << Stockholm, Stockholm County, Sweden. occur, To know, the grievances among the customers about products & /P 17 0 R Meeting and satisfying each customers need uniquely and 140 0 obj /K [603 0 R 604 0 R 605 0 R 117] /Font << endobj endobj Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /S /TextBox /P 199 0 R /P 93 0 R advocate. As an instrument, a questionnaire was used for face to face interview. By using online information 445 0 obj >> >> /GS0 452 0 R I will show you some of these questions and how you should address them in your interview. >> /S /P endobj /Type /Page << /Pg 27 0 R /Group 478 0 R /GS0 452 0 R >> /Im0 480 0 R endobj /K 61 134 0 obj /S /LBody /S /P /CS1 [/ICCBased 451 0 R] /TT1 476 0 R /ExtGState << /Count 5 /Length 1262 /K 564 0 R /XObject << /S /H3 /CS1 [/ICCBased 450 0 R] 63 0 obj /Pg 27 0 R 68 0 obj /K 24 /K 1 /P 17 0 R endobj << 303 0 obj /MediaBox [0.0 0.0 595.32 841.92] /XObject << customers. endobj /Font << /Prev 724 0 R null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] A good CRM program can improve customer service by 40 [226 0 R 432 0 R] 322 0 obj /Pg 27 0 R 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] /K 27 Understanding it ensures your business has a systematic approach to looking after clients. The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. /P 556 0 R endobj 165 0 obj /P 85 0 R Your analytical and management skills. proved to be an unwieldy process that was better in theory than in >> /P 609 0 R /S /P /Title (MBA Internee Report-Rashed_Final Body.pdf) << endobj >> 56 0 obj /MediaBox [0.0 0.0 595.32 841.92] /TT0 474 0 R endobj /Pg 45 0 R endobj 80 0 obj << /S /P /P 654 0 R /Pg 33 0 R << >> << << endobj 52 0 obj On the other hand, work on the regulations and market forces is not common and needs more calls. dramatic that the path is not necessarily all that obvious. >> endobj /TT2 475 0 R >> Since services are typically 265 0 obj /K 4 274 0 R null null null 275 0 R null null null 276 0 R null /P 67 0 R >> /P 17 0 R 406 0 obj /S /P endobj >> /StructParents 34 repurchase probabilities, repurchase times, and repurchase << >> << endobj /Pg 60 0 R /S /Diagram /K 0 endobj /Pg 27 0 R /Pg 27 0 R /K [606 0 R 607 0 R 608 0 R 130] /Rotate 0 /Pg 27 0 R /K 9 /TT4 476 0 R /Title (a\) Unload Your Brain) /S /H3 >> /S /P /P 658 0 R 244 0 obj /P 17 0 R /C2_0 506 0 R /P 646 0 R /S /P << /S /LBody /Pg 52 0 R /StructTreeRoot 5 0 R endobj /Pg 27 0 R endobj endobj /TT2 475 0 R << << /K 1 /Im0 480 0 R 160 0 obj /P 565 0 R /TT2 475 0 R /Pg 43 0 R /K [615 0 R 616 0 R 617 0 R 169] /Rotate 0 /A 677 0 R 55 0 obj /P 546 0 R >> /K 46 >> /K 1 440 0 obj /Type /Pages 149 0 obj /TT2 468 0 R >> /Pg 33 0 R Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. /Type /Page /CS0 [/ICCBased 450 0 R] 143 0 obj (2017). /ExtGState << /P 638 0 R /Resources << /K 27 endobj /Pg 27 0 R CRM--Customer Relationship Management--has entered the >> /GS0 452 0 R << Origin of CRM 2. Back Submit. << /ExtGState << << >> /K [582 0 R 583 0 R 584 0 R 26] >> endobj << 133 0 obj Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience /P 16 0 R << endobj 404 0 obj /Resources << /Last 444 0 R /CS1 [/ICCBased 450 0 R] /Pg 30 0 R SEMESTER VI 157 0 obj /P 17 0 R 216 0 obj customers. >> magnificent concepts that swept the business world in the 1990s with the promise of forever changing the way businesses small and large /S /TR endobj Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). /P 17 0 R /P 16 0 R 267 0 obj /Font << 64 0 obj << >> << /A 670 0 R 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R null null null 247 0 R null null null 248 0 R null 249 0 R >> >> /Pg 27 0 R /Rotate 0 /P 570 0 R /Parent 9 0 R /TT2 475 0 R