Booked Algeciras to Tangier Med recently using FRS. You can check your confirmation email or log into My Account to see if you are able to amend your booking. I will avoid any dealings with them again. We use dedicated people and clever technology to safeguard our platform. Suggested companies are based on peoples browsing tendencies. Find out when we're open and how to contact us. Kind regards, Maya from Direct Ferries. 100% of travellers recommend this experience. They said they would check it out. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. Wait does that mean I can retrospectively change the terms to every contract I've entered into? They never respond to mails and have no phone number. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. With our quick and simple ferry finder tool, finding a Booking was quick and easy! However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Tried to amend reservation to Mar 3-6. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. having to cancel the chair, which then allows you to book a cabin. Thanks. Learn when you may be eligible for a refund and how to request reimbursement. Also there is a choice of "lounges," but there is no explanation of the differences. Please use the contact form on our website to request a ticket change. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. You have been added to the mailing list. That is why we are trusted by over 2.5 million customers and counting. 93% of travellers recommend this experience. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. I will never book with this company again and I advise others to steer clear. Heres to fair winds on our crossing! As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Dear Stewart, Thank you for contacting us. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. How long does it take for the refund to appear in my bank account? We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. These hydro boost systems are even smaller than the 12' boosters in use currently. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. WebIf you decide that you do not wish to keep the building. If youre booking a ferry with Brittany Ferries go direct! Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. The website was setup easily and everything worked fine. No way of calling them. If you make an amendment request through My Account the amendment fee is only 10/10. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. . Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. not clear. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. Haven't found an answer to your question? Refund requests must be submitted prior to the product expiration date. Editor, Marcus Herbert. If I misspell my name, is correction required? This company is totally unreliable and impossible to contact. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. Choose euro tunnel best service. We did so with Britanny Ferries. Booking a ferry online is cheap, easy and fast with Direct Ferries. We use dedicated people and clever technology to safeguard our platform. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Follow us on Twitter for the latest WSF information! Ferryhopper has its own terms of use, which you can read here. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Can I request a ticket cancellation/change on behalf of another passenger? Please don't hesitate to contact us, if you have any queries. Would recommend at all cost, better buy is straight from actual company. Irish Sea: sail with your camper, for less! Direct Ferries Limited has its registered office in London, United Kingdom. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. Click on a category below to reveal the related questions. Channel House ), Sailings to and from over 178 Countries and Islands. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. We also ensure all reviews are published without moderation. Rent-to-own and financing options allow you to get the trailer you need within your budget. Thank you. A refund will be given, however an administration fee of 10 will be deducted from the total fare. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. They dont reply to your emails or help you! Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. Thank you for booking with Direct Ferries. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Just as a point we had terrible problems with A ferry and will never use them again. Here's a list of resources you can use to check your refund status in In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. For contact details visit our. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Reviewed 18 September 2020 via mobile. Well done Direct Ferries. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. We can see that your complaint has been already handled and declined as there was no error from our side. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. Our team checks each review posted on the site disputed by our community as not meeting our. What are the refund/exchange policies in light of the current situation. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Please do not hesitate to send us a message or give us a call. Subscribe to customized emails to help you know before you go. It may not display this or other websites correctly. Brittany Ferries are really helpful. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Our team will cancel your tickets and process your refund request. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Add passengers: pay for additional passengers. If the delay is more than double the times set out above, If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. Refunds are always issued to the same credit / debit card that you used for your booking. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. WebYou cant reach them by phone which is a problem if you need acute help. Dear Donal, Many thanks for your review! !Their phone number is turned off for incoming calls!!!WHY????!! Please don't hesitate to contact us, if you have any queries. Modern excavations have raised the possibility that the name This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Find out what it's like onboard the ferries before you travel. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. They send Google link with location but doesn't work on my phone or computer. The ticket included passage for myself, my dog and a small car. Thank you for booking with Direct Ferries. six hours for a journey of more than 24 hours. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. How do we get a confirmation? In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. It is also important to mention that open tickets are usually non-refundable in case of cancellation. JavaScript is disabled. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. WebMessages 12. Seattle, WA 98121-3014. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Can I cancel and get a refund? Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Incredibly unhelpful. Losing hope though Dont bother! I got the cash but obviously just the value of our cancelled tickets. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Companies can ask for reviews via automatic invitations. Please note that online requests for ticket changes can only be processed during business hours. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Dear Sue Sturgeon,Thank you for your feedback. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. We do care about our customer and completing all amendment requests that we receive. like what ? WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. 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They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Please don't hesitate to contact us, if you have any queries. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. Kind regards, Maya from Direct Ferries. The reservation is only related to Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. Stay away. I could find no way to contact other than amendment. Please don't hesitate to contact us, if you have any queries. manufactured with at least 1/8 of an inch tread. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Our original booking made in January for April was cancelled by the ferry company. Tried to contact by telephone- dont take incoming calls. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. However it took 5 weeks, dozens of emails for you to confirm the agreement. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Thousands of top-named brands Direct Ferries - More WebWill I get a refund if I cancel my booking? How we will print them is our big mystery, maybe they will work from a phone. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Hi Team, Hope you are well! It's a workaround but WAY cheaper than cabs. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. EVER! We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Find out how we combat fake reviews. Stay away!! However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. Dear customer, Many thanks for your review! Buying a ticket was easy but now to see how the experience on board will be in a few months! Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Although the responses were generally quick I had much correspondence from many different agents. 2901 Third Ave., Suite 500. Less than 24-hours or failure to show for travel. I had the same problem with P&O and vouchers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Amendments can only be made prior to the sailing date which in this case was never requested. WebGreater than 24-hours before travel. How can this be possible. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Download the Direct Ferries app or manage your booking online through My Account. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between 2-3 Three Rivers Business Centre, Felixstowe Road. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Appalling customer service. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Ferryhopper applies a small modification fee of 6 (euros) per booking. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Find ports, routes and lots of useful information to help you plan your trip. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. What terms and conditions apply on my ferry ticket? Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card We booked with Direct Ferries, tried to amend it a few weeks before travelling. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. This is my first negative review for a company. There is no one I can speak to. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. So now I just lost my money, because of their incompetence. Book your ferry tickets with Direct Ferries. Hi all. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. due to bad weather conditions, strikes, etc.). Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Way better to just buy the tickets directly from the ferry companies themselves! Holidaymakers struggle to get refunds. WebScore: 4.3/5 (13 votes) . Date of experience: March 2022. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. What if I don't know the plate number of my rental car? Can I cancel them and get a refund? Please react urgently on my requests. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. Less than 24-hours or failure to show for travel. I am now writing direct to their registered office. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Instead we have an inside room. Customers can amend bookings free of charge up to check-in closing. Certainly worth trying your luck. We must get on line 48 hours before ferry date to get our tickets. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. According to Desaru Coasts website, therell also be a bus station coming soon. The prizes changes after you first buy the ticket. Prices are life and always changing. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. I made reservations E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Googled other phone numbers - all disconnected. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. They said it would take 48 hours to confirm. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. You are using an out of date browser. Direct ferries is refusing a refund even though we are in lock-down. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for.