Carnival Corp., too, is improving the internet on all 10 of its lines and has introduced tiered usage packages. This below is for the Premium Plan: Whether emailing friends or streaming a movie, enjoy truly premium, unlimited access throughout your voyageat a savings of at least 50% compared to the daily ratewith our Premium Internet Plan. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Holland America Line. Your Daily Program will list times and locations. You do not need to include suffixes on your airline ticket. All onboard Internet usage is subject to Holland America Line standard policies, which may limit browsing of some sites due to network security and bandwidth usage. If you are a NON-US or NON-Canadian citizen and are arriving to Canada by air, you may require an Electronic Travel Authority (eTA) to fly to or transit through Canada even if you do not require a TRV. Evening dress falls into two distinct categories: Dressy attire or smart casual. A In order to have the most accurate information available onboard your voyage, we recommend that you complete the Online Check-in process at least 30 days prior to departure. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. Printable luggage tags are available at the Online Check-In start page and include your name, stateroom and departure date. ), Premium: $29.99 (From e-mail to streaming, receive the highest volume of data. (See screen shots below). The iConcierge phone app allows ship-to-shore and shore-to-ship calling capabilities using VoIP (Voice over IP technology). Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. ), Surf (most popular): $24.99. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Driver's License. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Once youve made a deposit, set up EZpay and the rest of your cruise balance will be spread over equal, automatic monthly payments with no interest charges or additional fees. For more information on this and the documentation you will need to have with you, please review the FAQs under Cruise Preparation. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Also includes WeChat and WhatsApp. For specific information regarding the country to which you are traveling, please visit U.S. State Department website for country-by-country information. You may also find information about accessible cruising in the For Booked Guests section of the website. Please be aware that Holland America Line cannot print or fax a guest's Express Docs or Boarding Pass. Pack enough medication. Royal Caribbean, however, is changing the at-sea connectivity game with a relatively affordable high-speed service that can support video and music streaming. We anticipate that your stateroom will be ready at approximately 1:00 p.m. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. Airline bookings are subject to flight schedule changes by the airlines. Cash is accepted in our casinos. These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. The dining room is considered a fine dining restaurant and shorts are not permitted. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. Please contact theGuest Accessibility Department prior to sailing if you will require oxygen while on your cruise. Don't miss the sail away festivities with our entertainment staff. Celebrity suggests if you book it in advance, youll save 10% than if you were to wait and purchase it on board, but often there will be additional deals when paired with other upgraded packages. Were you both logged in to the Navigator using credentials of the person whose name the booking was under? If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Your travel advisor can provide additional information about this requirement. Q: Is the dress code the same on Grand Voyages? Fees: For cruises four days and under: Platinum Unlimited $39 per cruise or pay $29 for First 24hr Platinum Unlimited; Gold Unlimited $29 per day; Silver Social Unlimited $24 per cruise; Bronze Social Unlimited $19 per day. Dining requests should be made when you book, in advance of sailing. If you booked your air travel through Holland America Line, then we already have your schedule. ), Jonathon is the tech guy behind CruiseportAdvisor.com. These items may also be downloaded to the screen reader-enabled computer in the Explorations Caf. Disney Cruise Line Connect@Sea offers Disney Cruise Line guests WiFi packages based on usage. Holland America Line is no longer able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. Virgin Voyages Virgin Voyages has announced that unlimited WiFi browsing is included for all Sailors. about the Greenhouse Spa and Salon. Enjoy all the benefits from our Quench and Signature Packages and more! Subject to availability. Fully Accessible Single Side Approachrooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices. * Prices are per person per day. You can review your personalized information, print only what you want and have convenient access to everything you need for your cruise in one place. Fully Accessible At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. High-speed terminals are scattered around the library and handily adjacent to a coffee bar. Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate. CC Help Jenn You will be able to leave a comment after signing in, By These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. Upon disembarkation, your bags are delivered directly back home. Club HAL is unable to accommodate children requiring one-on-one care into programming. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. For a more in-depth look at the check-in process, check out our video walk-through. Similarly, Holland America Line reserves the right to impose or pass through security surcharges or similar incidental surcharges. No right of cancellation exists under either of these circumstances. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Infants must be at least 6 months of age at the time of embarkation in order to sail. Passenger Capacity: 2,668 Year Built: 2021 Last Refurbished: N/A Music Walk Any excess deposit will be refunded to you at the end of the cruise. Some lines charge by the minute, and others offer daily or voyage-long packages. You may also receive arrival documentation from Immigration when arriving at the airport. A familiarization tour of the vessel upon arrival. Our experienced, award-winning English-speaking staff and crew will do everything to make your cruise an unforgettable experience. Started June 21, 2021, By As to tenders, with the exception of the Volendam and Zaandam, Holland America Line vessels have elevators to the tender level that allow guests to roll directly on and off the ships tender platform. IMPORTANT: For this procedure, you will need to present your travel documents and the required proof of citizenship. To book, or for more information, simply visit your Future Cruise Consultant. A timeline has been set that will see Starlink installed on all Royal Caribbean ships by the end of Q1 2023! Each person on a booking can have his or her own set of Express Docs. For CIBTvisas contact information visit Visa Service Provider. Staffed with professionals, the tranquil Greenhouse Spa & Salon invites guests to embrace sensory indulgence on a luxurious cruise vacation to remember. As such, minors may not be left unsupervised on board the ship. These appraisals form the basis for promotion decisions. Confiscated prohibited items are to be returned to Guest(s) ONLY on the actual day of disembarkation/end of voyage and ONLY after guest has scanned off at the gangway. Happy to hear that messaging is including in the app. If you believe you need a larger scooter, please contact our Guest Accessibility Department so that we can discuss your requirements. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time. Q: Can I wear shorts in the main dining room? For your convenience, and to expedite your departure, we encourage all our guests to utilize the online check-in procedure and start the process as soon as possible. You may select to print up to 9 additional tags at a time. Holland America Line is introducing the new "Have It All" premium package to its fare options starting on April 21, 2021. At Club HAL Kids ages 3 to 17 can enjoy an array of exciting activities and entertaining events while supervised by professionally trained staff. Holland America Line assumes no responsibility for the items listed above. However, if such devices are determined to pose a hazard they will be confiscated. Collect calls are not possible from the ship. A: Dressy attire is appropriate. It is recommended that guests make every effort to contact ourGuest Accessibility Department and to submit a Special Requirements Information (SRI) Form well in advance of the departure of their cruise and/or Land+Sea Journey. Relaxing treatment rooms also offer breathtaking views where guests can enjoy exotic skin, body and hair treatments ranging from hot stone massages and pedicures to hair styling and facials. You may take as much currency or as many monetary instruments as you wish on your trip. a variety of cruise ship internet packages, Carnival Cruise Line offers three different internet plans, Guide to Celebrity Cruises Always Included Package (2021), Staying Safe on a Cruise Ship: Preventing Falls While Cruising, Five Best Cruise Ship Bars for Beer Lovers, 31 Cruise Embarkation Day Tips Every Cruiser Needs to Know, Complete Guide to Princess Cruises Drink Packages, Complete Guide to Drink Packages on Celebrity Cruises (2023), Royal Caribbean Drink Packages Guide (2023), Everything You Need to Know About Norwegian's Free at Sea in 2023, Complete Guide to Drink Packages on Carnival (2023). We strongly recommend that you register your valuables with Customs before leaving home. (Remember that checked luggage might not be accessible at all times.) For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Within Holland America Line Navigator, choose Connect to Paid Internet from the selection options. Q Do I need to print the entire Express Docs packet for each person traveling with me? It includes any alcoholic drinks priced at US$11 or less. An additional US$1,000-worth of articles may be brought in and taxed at a reduced flat duty rate. Please keep these available for check-in. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Most evenings, smart casual is appropriate and can be defined as slacks and sports shirts or sweater for men and a skirt or trousers and sweater or blouse for women. Cash advances are available at the Front Office. From time to time, guests encounter transportation delays in getting to their cruise ship. Just like connection speeds at sea, internet charges vary by cruise line. Below is a rundown of what the major cruise lines offer for internet and cellular service. A You may print either in color or black and white. Furthermore, you are strongly urged to seek advice from your primary care physician, the Department of Public Health, the World Health Organization (WHO) or the Centers for Disease Control (CDC) to identify any specific vaccination or health precautions required for each port of call on your itinerary. With our onboard gifts and shipboard credits, you can let someone special know how much you care. Holland America Line has laundry service, dry cleaning and pressing service on all ships. You have the option to choose what day of the month you would like your credit card to be charged. Learn more about this unique Dutch celebration and prepare to get your orange on. Bed can be converted upon request to 2 twins if full compliance is not needed. Every decision we make starts with that basic rule. Another option is to install Adobe Reader and set it to be the default reader for the Internet. So, we explain everything you need to know about cruise ship internet and WiFi, as well as the costs and plans available for each cruise line. Be it illness, family matters, unforeseen work events - anything, CPP enables you to cancel your vacation plans before you leave for any reason and receive a refund. Logo Store; Find Your Roll Call; Meet & Mingle; . For a list of enhanced protocol sailings please download theEnhanced Protocols PDF. Please send a proof of payment toadministrationeur@hollandamerica.comper wire transfer/transaction to make sure your (deposit) payment is correctly and received and applied on your booking(s). When youre ready to return to the sea, our Worry-Free Promise Program gives full flexibility to change plans, protection before and during your journey, and peace of mind with enhanced health and safety protocols on board and on shore. No more waiting for mailed documents. Requests for excursions which are fully booked are placed on a waiting list. Tickets are nontransferable and name changes are not allowed. Internet and Wi-Fi: Xcelerate, Celebrity Cruises' high-speed internet, allows for faster web browsing, less time spent waiting for pages to load and video-streaming capabilities with easier access to Netflix, YouTube, FaceTime and Skype. Imagine the smile caused by a bon voyage bouquet; the pleasure given with a "Well-Being" spa package or the appreciation felt for a prearranged romantic dinner for two at the Pinnacle Grill. We cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities and third party shore excursion facilities may not be fully accessible to guests with disabilities. COVID-19 Protection Program: This new element of the Worry-Free Promise is designed to assist guests who, as a result of being suspected of having COVID-19 or testing positive for COVID-19, may be unable to travel to embarkation, may be denied boarding, may be quarantined on board or disembarked early. Guests are encouraged to obtain travel medical insurance prior to travel in order to be reimbursed for services rendered. During these drills, the firefighting teams practice implementing plans that have been developed to provide guidance for fighting fires in the different parts of a ship. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. We explain everything you need to know about cruise ship internet and WiFi, as well as the costs and plans available for each cruise line. Guests who have committed or been convicted of a crime may not be allowed into Canada. Nearly all of Holland America Lines worldwide itineraries are eligible for EZpay, as long as they are not within the final payment deadline. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Guests on a multiple device plan will all have the same service level package. Guests returning to the United States can also check the official website of U.S. Customs and Border Protection at https://www.cbp.gov. Volumes vary by package and subject to change. Summer temperatures in Fairbanks and other parts of the Interior often reach 70 and 80 degrees Fahrenheit. Babysitting service is not offered on board. The Browsing package costs $59 for 90 minutes and the Social package costs $109 for 240 minutes. Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. Your updated Express Docs information will be available online. Each Holland America ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. The Surf package is the cheaper of the plans but does not include streaming, the ability to send or receive photos, or use technology such as FaceTime. Started August 27, 2021, By We recommend that you obtain all visas as early as possible to assure you are prepared to travel without interruption. The Elite package has a daily limit of 15 alcoholic beverages with a menu price of $15 or less. Protect your cruise vacation investment with our Cruise Protection Plan. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. The policy applies to all Holland America Line voyages. The following flight options can be managed by logging into My Account or Manage My Cruise at www.hollandamerica.com. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. Holland America, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. All of our crew are appraised by a senior officer at the end of each sailing assignment. Internet/Wifi Packages - Holland America Line For guest convenience, Holland America Line offers 3 different internet packages for purchase onboard their ships. Will I receive paper documents? It is recommended that persons who have been charged in the past or who have past convictions obtain the necessary documents before attempting to enter Canada. In these drills, our teams are trained to be assembled, suited up and in place to enter a fire area within minutes of an alarm being sounded. Express Docs will show a stateroom number if it has been assigned but will otherwise show \"To be assigned\". We also accept U.S. travelers checks. Most locations will accept major credit cards and some will even accept U.S. dollars. Of note, cruisers can chat with other onboard guests via the Navigator app free of charge. We encourage families to contact ourGuest Accessibility Department prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs. Click the Book Online Now button located below to view and purchase gift options. Also, they do have a select number of free sites under Complementary Browsing.. Please do not use a credit card or phone card; your on-board account will be billed in addition to the cost of the phone card or charges to your credit card. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Guests on any excursion, who elect to leave the automobiles or motorcoaches in the shopping area, or elsewhere, must provide their own transportation, at their own expense, back to the port. $15** per dayor comes with the 'Have It All' fare. The number of Dressy Nights for collector voyages is based upon the duration of each individual voyage of the ship. All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. ), handling money and after using the restroom. Some apps do offer a chat feature that can be purchased for a small fee. Local sales taxes are applied where required. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. Customs officials will not be available at the ship during check-in to register valuables. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. Wi-Fi is available in all guest areas aboard Holland America Line ships including in guest staterooms and suites. As a courtesy, Holland America Line provides some information as to necessary travel documents and visas. If you wanted to pay by the minute, that was still an option: -pay as you go, $.79/minute -200 minutes/$99 -400 minutes/$159 -600 minutes/$199 Seat selection maps and airline baggage policies and fees can also be accessed where available. We recommend that guests contact the airline(s) directly once you receive your air confirmation if you require assistance to request specific seats. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. Please note: Except for wine and champagne, alcoholic beverages may not be brought on board during embarkation or in ports of call. Visit your onboard Future Cruise Consultant for the latest sales and promotions, which are fully combinable with the Onboard Sales Program. Satellite-powered wireless access is available fleetwide in most public areas and all cabins. Book the Stateroom or Suite You Want When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our most popular and unique itineraries. We suggest that guests visitwww.cbp.gov/travel/international-visitors/estafor additional information regarding the ESTA and VWP. Please Note: The Signature Express Baggage service is the most relaxing and hassle free disembarkation Holland America Line offers. Under page range you may select which pages you would like to print. There are several price plans available, allowing choices depending on needs and usage. Every ship has a stand-by emergency diesel generator located on one of the top decks that is automatically connected whenever there is a main engine room failure. As we continue to review our restart protocols we are now able to allow guests using oxygen concentrators or undergoing peritoneal dialysis on all voyages. View Cancellation Policy. They do advise that if you want to use the internet when its fastest, to avoid doing it first thing in the morning, or when the majority of passengers return from shore excursions. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. Holland America Line does not recommend storing medication in any mini-bar. Norwegian has experimented with StarLink internet on their ships so plan on upgrades coming in 2023. All arrangements for onboard gifts and spa treatments can easily be made online before the ship departs. For a current listing of the daily volume soft caps, see the Internet Plan Selection page. Can you re-send it?