Excellent!! ACCEPTED ACCEPTANCE AT DESTINATION: The item arrived at the destination USPS processing facility or Post Office Once that happens, the tracking status will say ''delivered to agent''. Don't love it? Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. 1. Regardless of who the package was delivered to or why the delivered to agent message was used, the important question is this when will your package actually arrive? Most of the time when someone accepts a package on your behalf as an agent for you they are going to want to seek you out and give you your package just as quickly as possible. If a package is marked as Delivered to Agent for Final Delivery but no one has let you know that they accepted your package for you, and your package isnt where you were expecting to find it, its time to get a hold of the shipping company that handled the delivery (and handed things off to this agent) as well as the company or organization that sent the package to begin with. Why bother filling out confusing forms and waiting in lines for hours when you can have DoNotPay do the job for you? Here on JamesMcAllisterOnline.com, he shares his knowledge that brought him to where he is today. The package was delivered to the agent for final delivery in Indianopolis, IN November 15th. Look no further! Hopefully ebay will give them acourtesy refund. What now? Tell the rep about the status of your package and your request. ", Here is another one: "I am a letter carrier, and I have been instructed to sign all items as C-19" or similar. The result is no package. After that, if the matter hasn't been resolved, either of you can ask us to step in and help out. If the orders total cost (total of item(s), shipping and tax) is high (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), signature confirmation is required. Find It In Seconds! After you've completed checkout, you'll see the cost of . They've done a beautiful job managing my mail and shipping needs. Search Results | delivered to agent for final delivery - USPS How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Note that if your city has multiple post offices branches, the one thats likely responsible for your delivery is the one located in the same zip code as the delivery address. Items can be in customs for a few days or a few weeks..International packages can take up to six weeks to be delivered. Most commonly, this is a mailroom, front desk clerk, or parcel locker. The second reason that delivered to agent for final delivery may mistakenly end up on your tracking, is if the postal carrier accidentally typed the wrong code while handling your shipment. Additionally, I will share some tips to avoid having your package delivered to an agent in the future, if you wish to prevent this from happening again. Delivered to agent is delivered in the eyes of usps and eBay. Of course, if the authorized agent that received your package for final delivery was a trusted neighbor or coworker you might have to wait a little bit longer to get your hands on your package at least until the next time that you see them, or until you reach out to them and schedule a time for you to get your package. Once the issue is resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Small packages go through customs at NY, none of my buyers have ever been asked to pay customs duties. If eBay closes in the buyers favor, eBay will issue them a full refund and then seek reimbursement from you. If a package is marked as "Delivered to Agent for Final Delivery" but no one has let you know that they accepted your package for you, and your package isn't where you were expecting to find it, it's time to get a hold of the shipping company that handled the delivery (and handed things off to this agent) as well as the company or organization The post office is in Indianopolis, and the customer in Linton it is 80 miles. This does add a little bit of extra stress into the equation, but as we have highlighted a couple of times already this whole situation is very rare. Since they are no longer able to track it or handle it in any way, the exact timeline depends on the agent in possession of the package. document.write ('&cb=' + m3_r); Does your buyer live in Melbourne, KY? var m3_r = Math.floor(Math.random()*99999999999); Once the buyer has let you know that they have an issue, you have 3 business days to make things right. What Does Delivered To Agent For Final Delivery Mean On USPS? The thread itself also demonstrates how sometimes sellers can effect change by reporting an issue on the boards, encouraging others to weigh in, and being persistent. Youll know who to ask, theyll be able to tell you where the package is, and youll be good to go! As soon as you get the Delivered to Agent for Final Delivery message popping up in your tracking information youre not going to get any other updates whatsoever. I'm pretty sure you must have used it as that is what is showing up. It is up to the University to deliver to their "tenants". Delivered to agent just means it was handed off to someone authorized to take a package for the recipient. Find the item in your Purchases to see the expected delivery date, the address it's being shipped to, and the latest tracking updates. Why Else Would USPS List Delivered To Agent For Final Delivery On The Tracking? Of course, if this is the first time one of your packages has been delivered to an agent for final delivery, you may wish to preemptively check with the person who may have received it, and retrieve your package yourself. Are you OPTED out of the Ebay Global Shipping? So, lets look over in more detail who USPS actually considers to be a qualified agent, and who they may have delivered your package to. Also, is the customer live in an apartment or university? USPS Tracking Status Scan Code Events List. It is considered delivered at this point. I use a lot of ebay branded packages but this is not one of them. So, this essentially the same as requesting reimbursement for packages that were stolen, or lost after delivery. So this worked out thanks for all the suggestions. Add in the deeply discounted mail forwarding costs (up to 80% off of traditional postage) to nearly any address on the planet, automatic check depositing features, improve safety and security options, and so much more and its not hard to see why people love US Global Mail as much as they do. This may occur when it is impractical or impossible for USPS to actually deliver the package directly to you, or if you arent home to actually receive the package. If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly as possible. "Latest Update: your item has been delivered to an agent for final delivery in PALMDALE, CA 03550 on January 18, 2023 at 10:36 am." Sellers said they believed they had fulfilled their duty and could do no more to prove they shipped the item to the customer. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. It doesnt make much difference whether it was handed to you, or an authorized agent. In this case, the parcel will either be handed over to some local staff or your local post office. Youll find information on whether the buyer is requesting a refund or would prefer to still receive the item. If the tracking for your item shows that it's been delivered, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. :-). You'll find the delivery details for an item, such as shipping charges and the estimated delivery date, in the Shipping and payments section of the listing. USPS Delivered To Agent For Final Delivery (Meaning, Next Steps + FAQ). But just who are these agents in the first place? But they don't have to disrupt your businessor your profits. Got the message case is closed no refund required and any feedback will be deleated. Solved: The package was addressed to a street in melbourne ky. What does this mean? Most packages that have been delivered to an agent are actually delivered to your door within 1-2 . How to Set up Your Shipping Options: First Steps, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? I never used to see this but the last few months or so it happens on SOME but not all packages. They should tell you what happened to your package and how you can retrieve it, Choose the shipping company responsible for your parcel, Answer a few questions about your request. You pay them to receive (and ship to you) your packages, they received it (that's what the tracking shows) and failed to ship it to you. They have never missed on any request I have asked of them in the 2+ years.. Choose where exactly you want the package to be delivered. More shipping tips from your fellow sellers! document.write ("<\/scr"+"ipt>"); If the shipping address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. My customer lives in Linton, IN. Read our article on responding to an item not received case. If USPS tracking states that your package has been delivered to agent for final delivery, this means that they have delivered it to an individual, who is now responsible or actually delivering it to you. When a buyer opens a request, the funds related to the sale may be put on hold. Read our article on shipping for sellers. If you cant resolve the buyers issue, or disagree with their reasons for opening a request, you can ask eBay to help. if (document.context) document.write ("&context=" + escape(document.context)); This lets the seller know that the issue is resolved. there no fees into the US if the purchase is under $800.00. Additionally, it may be a good idea to contact the person or company that shipped the package to you. The tricky thing with this update is that it never really says who your agent that the package was delivered to actually is, which makes tracking them down a little bit of a challenge if they dont first reach out to you instead. At the same time, with more and more packages being sent on a regular basis (millions of packages moving through the USPS infrastructure alone on a daily basis) its not a stretch to imagine that you might get this update from your tracking information sooner rather than later. The USPS final delivery agents are the drivers who deliver packages to you or someone on your behalf. If you're getting a refund, it will go back to your original payment . The bulk of USPS mail carriers arent just going to be handing things over to anyone and everyone. This is because the agent that the package was delivered to actually has to perform the final delivery, which takes time. Luckily, these kinds of messages are quite rare. Save money by combining shipping when you buy more than one item from the same seller. I just want to avoid this in future. So the tracking shows that the item has been delivered. Remember, this package (after this message pops up) has been handed off to someone that doesnt work for the USPS (as a general rule) and isnt going to have the tools or technology necessary to update your tracking information moving forward. Usually this simply means someone that lives at your home, someone that works at your business, or a third-party company or shipping locker service that has a partnership with the USPS that allows them to act as agents to receive packages on your behalf. Copyright 1995-2023 eBay Inc. All Rights Reserved. When you click the tracking pop-up it's stuck at "it's on its way to the buyer" and "was scheduled" for delivery on X date. It is now up to the agent to actually deliver the package to you. There was a buyer awhile back who lived in Ehrlenger. First of all, USPS will not hand over your package to anyone thats available it needs to be someone authorized to receive your mail. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. We help you find out where your USPS lost package is and how to track it! I do not see the University there. sounds like the buyer used a freight forwarder. Follow the instructions they provide until the issue is resolved, Visit a nearby USPS location and speak to an employee about your request. If your local post office claims that they cant help you or you need to escalate things further, you may consider contacting USPS directly. I suspect, this is exactly what happened. Sellers posted examples of tracking numbers that showed how USPS Tracking displayed such deliveries. How To File a USPS Delivery Complaint in a Few Clicks. I'd let the buyer know you are investigating with USPS and appreciate her patience while you do so. document.write ("&loc=" + escape(window.location)); DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Find out what to do if your item hasnt arrived by the estimated delivery date. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. Welcome to the Shipping board! Returns happen. Thanks". Whether the products you ordered are late, missing, or faulty, you can ask for your money back through the DoNotPay app. Payment disputes can take the form of a chargeback or other type of dispute. If you aren't there, then I'll leave you a slip stating I tried delivering it. Sign up for our app and find the answers to all of these questions and more! USPS allows refunds only for the delayed items that were sent using either Priority Mail or Priority Mail Express. How to report an item that hasn't arrived through My eBay, What to do if you've only received some of the items you've purchased. Im at a loss, it happened for the first time and the buyer is tuned for a refund. My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. An agent refers to whoever receives the package, but it doesn't only have to be an authorized person. ", One seller expressed gratitude but sought clarification, writing in part, "when they say "the policy" do they just mean how CSR's will handle INR cases if they come up, or are they resolving the eBay tracking software to notate 'Delivered' despite the USPS language about delivering to an agent for final delivery?". This is the BEST service around for mail forwarding. If you have any other questions about USPS, please ask them using the comment form below and Ill be happy to respond. A dialog will open as you type your search terms. When it comes to USPS final delivery, its not like mail carriers are asking for any ID, asking for proof of a relationship, or otherwise looking for ways to confirm that the agent is a legitimate agent and fully eligible (and responsible enough) to accept your package for you. Therefore, you should refer to the list mentioned earlier as a good place to start. When stating your handling time, make sure its something you can manage. ..if you are shipping from Russia to Indiana, the agent is the customs agency who processes the package through international customs, so sounds like the parcel is still in customs. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Heres how the process works once you subscribe to DoNotPay: Once you complete these steps, DoNotPay will send your claim, and youre done! You have up to 21 business days from when you opened the original request. it sounds like the "final agent" which is not usps lost the item. Well normally get back to you within 48 hours, though occasionally it can take a little longer. Something went wrong. Complete a change of address online and deliver the form to your local post office. We can help you get refunds from any delivery service or company you purchased from, and we can also digest any seller's return policy so that you can both send the product back and get a refund! Is anyone else seeing an increase in USPS delivery statuses showing as "Delivered to Agent for Final Delivery"? The reshipper tells me that they never received the package, while USPS tells me that the package reached the destination. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Will I Be Reimbursed If Im Unable To Retrieve The Package? For more details, visit the US Global Mail website today! Therefore, waiting 1 business day (or 2 if youre patient) is usually enough for the package to get delivered without any extra steps needing to be done. I have never used global. You do not owe a refund. Options. USPS Package Tracking Not UpdatingWhats Wrong? If you are trying to get an idea of where a package is after checking its status on the USPS . Usually, I put my name on a package and an address of a warehouse. My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. I suggested that the buyer contact her Post Office, but the tone of her letter does not bode well for me. How to use your eBay earnings to purchase shipping labels. document.write ('&cb=' + m3_r); Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasnt arrived, Changing your shipping address after a purchase, International purchases and shipping for buyers. On top of that, the packages that are set for delivery may go out at such a time that the intended recipient isnt around to actually receive the package that they were expecting and that introduces a whole different ball of wax into the mix that needs to be dealt with, too. Solved: delivered to agent? Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! According to USPS, the keys on the scanners that they use are very close together, so it is easy to mistype things by mistake. eBay Money Back Guarantee covers most transactions on eBay. What should I do now and what can I hope for? The error in tracking still shows but usps is telling me the customer has the package. Even though the agent has picked up the pkg at least you have a USPS receipt showing that you delivered the container to USPS and USPS shows they did receive it from YOU. Learn how to cancel an order and how it can affect your performance on eBay. Delivered to Agent for Final Delivery - What Is It? If the order has a total cost (total of item(s), shipping and tax) of high value items (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), it should also show the signature confirmation of the recipient. If eBay closes the case in your favor, the case will be closed immediately and you wont need to do anything else. One of the drawbacks of this process from the USPS is that they do not have the resources or the ability to confirm the identity of every individual that they count as agents able to accept packages for you. Are you a seller who needs help with shipping? The authorized agent is almost always going to be someone that lives at your home, someone that brings your package in for you, and someone that leaves it inside the house for you to open up when you get there. Now those orders are stuck as "shipped" as the system is not recognizing that packages were delivered. Discover how to find, collect and pay for items that are available to pick up in your local area. For better or worse, USPS can deliver to agents without checking with you first. Took all of a minute. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? When this happens, they will reattempt delivery the following day so if they did have it, it will arrive the next business day. Most are on caller services, meaning they send a truck to USPS to pick up the shipments for their customers. If you bought multiple items from the same seller, but something was missing when your order arrived, you can use the button above to report that you didn't receive an item. The shipping operationcompanies are under lots of pressure due to handling multiple numbers of parcels at the same time. "I've reported the issue multiple times, but I'm wondering if others here are seeing the same problem?". I will call usps in the morning but just wondering if someone Menu eBay eBay HelpSign In Community Seller News Announcements Seller Update Archive 2022 Fall Seller Update 2022 Spring Seller Update 2022 Winter Seller Update Do you see a message on your USPS tracking page that says delivered to agent for final delivery, and are wondering what it means? Why pickup your mail in person, when you can get it on your phone? //]]>-->,