endobj Council tenants can also be offered evening appointments for repairs from 4:30pm. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). People really are our greatest asset at Gateshead Council, and we value every employee. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. 4 0 obj You have the chance to buy up to 10 additional holidays per year. This is commonly known as filing a compensation claim for despair against a housing association landlord. These include re-fixing toilet seats and repairing minor leaks. We would not replace all items, only the ones that are required. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Any resident with My Housing Account can access this service. To keep up to date, why not follow us. Visit directory. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Time to have your say on the future of our leisure service. The report found the repair centre's ability to handle calls was deemed 'critically low'. This is known as the Right to Repair scheme. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". This includes both small leaks and emergency repairs. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Thursday 26th January 2023. Youll be paid a competitive salary plus additional allowances where relevant. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. View my payslip. 182-184 High Street 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. E6 2JA. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Homepage for Gateshead Councils Benefits and Council Tax information If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Gateshead. We have guidelines on how long different repairs should take. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. stream A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. However, our partners are continuing to deliver a series of . If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. For further information please contact the Involvement Team by: Civic Centre If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Thank you so much. What are the costs and charges at Watergate Court. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. If you continue to miss appointments for repair work you may be charged. Do you want to work with us in helping to create spaces that are great to work and/or live in? There are no emergency or urgent repairs outstanding at this point in time. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. They should all be done. Some of these jobs need to be inspected before the contractor can start the work. The contractors are currently repairing seven properties a week. If your repair can't wait until the programme we will carry it out within the normal timescales. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Some of these repairs need to be inspected before the repair can be done. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Background 2. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We will pay compensation for damage which is our fault or our contractors' fault. We hope to reschedule these eventsat a later date. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. The team were very helpful and understanding of my dangerous situation. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Don't worry, we can still help! You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. You can create a free account to post activities, services and promote organisation working in Gateshead. endobj If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Call us on 0333 050 8887 to start the process or fill in the form. To access this support or speak to an advisor, contact Business Gateshead today. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. <> We are Gateshead Council's Housing Team. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Gateshead Council aims to complete the backlog by late March next year. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. : 50K - 53K. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Were delighted that you want to come and work with us. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. 2 0 obj We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. East Ham We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. We will need to look at what has been damaged so please don't throw anything away. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. 0191 433 3174. housingadvice@gateshead.gov.uk. Gateshead Council aims to complete the backlog by late March next year. Wednesday 2nd November 2022. Our business support events remain cancelled for now. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Always ask to see this card before letting anyone into your home. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Well, theres so much on offer and heres just a few of the highlights! Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Gateshead Council. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. I have to tell you, this week I have had four complaints that have been going on for two years. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. If we miss an appointment and we didn't contact you, please contact us. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Office 3750 Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Our employees and contractors carrying out work will show you an identity card. Copyright Andy T - 2021. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. We hope to reschedule these events at a later date. Request a FREE property inspection to find out how much your claim is worth. If so we can help you claim compensation on a NO Win, NO Fee basis. This makes sure that everyone is treated fairly. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. 27,852 - 30,151 a year. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Some work to your home is done as part of a planned maintenance or investment programme. These are repairs which need quick attention and don't need an inspection first. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. You have the right to appeal if you don't agree with a decision to charge you for repairs. Regent Street Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. I have got this complaint, they monitor it and see it through to the end. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. If so, please keep reading as youre just what were looking for! <> Please continue to be patient, as we are experiencing a high volume of phone calls. Our business support events remain cancelled for now. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Housing Disrepair While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. 1 0 obj As a council housing tenant, you are entitled to a good standard of living. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. You can also claim compensation for the damage that has been caused during repair work. United Kingdom. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. To register with My Housing Account, select 'my account' at the top of the Council homepage. Gateshead Now is a collection of the latest news from Gateshead Council. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Are you a Council or Housing association Tenant with housing disrepair issues? If this is not possible, we will replace with the items we hold in stock. She added: "Someone has got to own it. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair.
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